Gurus | Quality Gurus

Category Archives for Gurus

The Servqual Model – The Gap Model of Service Quality

The Servqual model (also called the gap model) was developed by American authors A. Parasuraman, Valarie A. Zeithaml and Len Berry. In general, the SERVQUAL model identifies the principal dimensions of service quality. Initially, there were ten dimensions of service quality identified. However, later these were reduced to 5 as some of these dimensions were auto-correlated. […]

Lateral Thinking

Do you ever find yourself stuck in a rut? Or maybe even feeling lost? Lateral thinking is the ability to think outside the box. It’s being able to look at problems from different angles and see new solutions. We are all capable of lateral thinking, but sometimes we need a little push to get us out of […]

Performance Excellence Models – Quality Awards

Performance Excellence Models (Quality Awards) were created in response to the demands for more transparent methods of assessing and comparing the performance of organizations. Organizations can use these models as a tool to identify where their strengths and weaknesses lie so they can make improvements to achieve higher levels of performance. The Quality Award is an […]

Quiz Quality Gurus

Walter A Shewhart

Born: March 18, 1891 Died: March 11, 1967Walter Shewhart is best known for:Control Charts – Control Charts laid the foundation of Statistical Process Control (SPC) and modern quality improvement practices, including Six Sigma. Assignable and Chance Cause of Variation PDCA CycleA Brief Introduction:Walter Andrew Shewhart was an American physicist engineer and statistician, sometimes known as the father of […]

Kaoru Ishikawa

Born: July 13, 1915 Died: April 16, 1989Ishikawa is best known for:Ishikawa Diagram – Also known as Cause-and-effect Diagram or Fishbone Diagram. Seven Basic Quality Tools – Seven Basic Quality Tools were first emphasized by Ishikawa. Quality Circles – Ishikawa introduced the concept of Quality Circles. This is an essential part of Total Quality Management (TQM). Company-wide Quality – Ishikawa believed that quality must be […]

Taiichi Ohno

Born: 1912 Died: 1990Taiichi Ohno is best known for:Toyota Production SystemSeven types of wastes (Muda)A Brief Introduction:Taiichi Ohno graduated from Nagoya Institute of Technology. He joined Toyoda Spinning and Weaving Works in 1932 (this later became Toyota) and for about twenty years worked his way up in Toyota.Timeline:In the 1940s and early 1950s, Mr. Ohno was […]

Shigeo Shingo

Born: 1909 Died: 1990 Shigeo Shingo is best known for:Poka-yoke- is a Japanese term that means “mistake-proofing”. The concept was formalized, and the term adopted, by Shigeo Shingo as part of the Toyota Production System. Single-Minute Exchange of Die (SMED) – is one of the many lean production methods for reducing waste in manufacturing processes. It […]

Genichi Taguchi

Born: Jan 1, 1924 Died: June 2, 2012Genichi Taguchi is best known For:Taguchi MethodsTaguchi Loss FunctionDesign of ExperimentsRobust DesignQuality EngineeringAboutThe executive director of the American Supplier Institute, the director of the Japan Industrial Technolgy Institute, and an honorary professor at Nanjing Institue of Technology in China. Genichi Taguchi is well known for developing a methodology to […]

Armand Feigenbaum

Born: 1922 Died: Nov 13, 2014 Feigenbaum is best known for:Total Quality ControlHidden PlantQuality CostsA Brief Introduction:Armand V. Feigenbaum is an American quality control expert and businessman. Feigenbaum is the founder and president of General System Co., an international engineering company that designs and implements total quality systems. Feigenbaum originated the concept of total quality control […]

Edwards Deming – Life Story and Teachings

Deming Is best known for:The 14 points for Managing Deming’s fourteen points are management for transformation. The Deming Cycle PDCA Cycle for continual improvement. The system of Profound Knowledge (How managers should acquire new knowledge of the system?)A Brief Introduction:Edwards Deming was a prominent consultant, teacher, and author on the subject of Quality Management. Deming has published […]

Philip Crosby

Born: Jun 18, 1926 Died: Aug 18, 2006 Philip Crosby is best known for:Quality is Free – His first book that made him famous. Zero Defects – One of his four absolutes of quality. The Four Absolutes of Quality – See the details below. The Crosby Vaccine – for management to prevent poor quality The Fourteen Steps of Quality […]

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