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    Root Cause Analysis (RCA)
    Root Cause Analysis is used to analyze the root cause of a positive or negative event. The purpose is to[...]
    Quotes And Slogans – Creating Customer Value
    “Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, re-read Rule 1.” ~ Stew Leonard "It[...]
    Creating Customer Value
    What is Customer Value?Customer value is the measurement of the product or service's worth, as perceived by customers, compared to[...]
    Eight Disciplines (8D) Problem Solving
    The 8D is a team-based, structured approach to problem-solving. The 8D approach aims to identify the root causes of the[...]
    What Is Documented Information In ISO 9001?
    Before the release of ISO 9001:2015, there used to be two terms in ISO 9001: Documents and Records. Documents describe[...]
    Total Productive Maintenance (TPM)
    Conventionally operator operates the machine, and maintenance maintains the machine. But the Total Productive Maintenance (TPM) is based on the[...]
    Strategies To Reduce Customer Complaints
    I will deal with this topic is three steps: ​Allow customers to complain and remove any barriers. ​How to respond[...]
    Nonparametric Tests
    Before we talk about the Nonparametric Tests, let's understand what Parametric Tests are. Parametric Tests: These are hypothesis tests that[...]

    The course is quite comprehensive, easy to understand and I would recommend for anyone who needs a clear understanding of six sigma concepts at black belt level. Great job Sandeep!!

    Lectures are exceptionally in-depth that breaks down the topics into surprisingly understandable level even to those new to six sigma. The extensive discussion of each item in the BOK gives advanced students a more thorough appreciation of the topics. The contents are even more detailed and well structured compared to more expensive online courses available outside Udemy.

    This course is completely based on the ASQ body of knowledge

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