Category Archives for Blogs

Root Cause Analysis (RCA)

Root Cause Analysis is used to analyze the root cause of a positive or negative event. The purpose is to take corrective actions to prevent the recurrence of a negative outcome or facilitate a positive outcome.What is the root cause?A cause, if corrected, will prevent the recurrence of a problem.It will also prevent the occurrence […]

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Creating Customer Value

What is Customer Value?Customer value is the measurement of the product or service’s worth, as perceived by customers, compared to the customer’s alternate options. In other words, we can say that the customer value is perceived benefits divided by the cost. Creating Customer ValueIf we look at the customer value as the perceived benefits divided by […]

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Strategies To Reduce Customer Complaints

I will deal with this topic is three steps:Allow customers to complain and remove any barriers.How to respond to customer complaintsIn the last, how to avoid customer complaints 1. Strategies to allow customers to complain and reduce customer complaint barriers. Be open and available to listen to your customers. The customer is doing you a favour by complaining […]

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Nonparametric Tests

Nonparametric Tests in Minitab

Before we talk about the Nonparametric Tests, let’s understand what Parametric Tests are.Parametric Tests:These are hypothesis tests that assume that the data being analyzed follows a distribution (generally Normal Distribution). Examples of Parametric Tests:One Sample z-TestTwo Sample z-TestOne Sample t-TestTwo Sample t-TestPaired t-Testetc.Nonparametric Tests:A nonparametric test does not assume anything about the underlying distribution. That way, […]

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Correction, Corrective Action And Preventive Action

What is the Correction?ISO 9000:2015 defines the correction as follows: Correction: Action to eliminate a detected nonconformityWhat is Corrective Action?ISO 9000:2015 defines the correction as follows: Corrective action: Action to eliminate the cause of a nonconformity and to prevent recurrence. What is Preventive Action?ISO 9000:2015 defines the correction as follows: Preventive action: Action to eliminate the cause of a potential nonconformity or […]

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Best Six Sigma Certification

Six Sigma is a process improvement approach. Six Sigma was invented by Motorola way back in 1985. This approach has stood the test of time and is still widely used by organizations even after 35 years of its invention. This process improvement methodology can be used in any industry. The focus of Six Sigma is to […]

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FAQs Related to Udemy Certificate of Completion

1. I have completed the entire course, and it shows 100% completion. Now how can I get my certificate?Please click on the Udemy Certificate button in the Overview tab. If you complete the course requirement, this button will be active.2. Can I change the name printed on the certificate?YES. First update your profile name.  Next, you […]

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