Category Archives for Customer

What is Quality? – Different Perspectives

Quality refers to a set of characteristics expected from products or services. It is a combination of various factors such as design, performance, reliability, safety, efficiency, effectiveness, economy and timeliness. In other words, quality means conformance with specific standards. It also implies a measure of how well a product or service meets its purpose. In this […]

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The Servqual Model – The Gap Model of Service Quality

The Servqual model (also called the gap model) was developed by American authors A. Parasuraman, Valarie A. Zeithaml and Len Berry. In general, the SERVQUAL model identifies the principal dimensions of service quality. Initially, there were ten dimensions of service quality identified. However, later these were reduced to 5 as some of these dimensions were auto-correlated. […]

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RADPAC Model of Negotiation

Negotiation involves two or more people talking together to reach an agreement. In this post on Negotiation Techniques, we will look at one of the most common negotiation models – the RADPAC Model. It’s often used in business because it provides a structured approach for achieving an agreed-upon outcome. The most important thing to remember about […]

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Garvin’s 8 Dimensions of Quality

In 1987 David Garvin suggested that there are eight dimensions to quality. These eight dimensions are performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality.  They are the things that make it stand out from its competitors and give it value. These are the things that differentiate your business from others in the marketplace.  Let’s understand each of […]

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Stakeholders Analysis

Stakeholder analysis is a process used to identify key players who could affect the success of a project. This includes both internal and external parties. This blog post will look at stakeholder analysis and how it can be applied to projects.Who are the Stakeholders?The stakeholders in your project are those people or groups that are interested […]

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Factors Affecting Customer Satisfaction

Customer satisfaction is an essential part of running a successful business. It’s also a critical factor in determining whether or not customers return to your store or service center. In fact, according to research conducted by The Customer Satisfaction Index, companies who score high on customer satisfaction tend to see higher profits. So, what exactly does […]

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Roles and Responsibilities of a Quality Assurance (QA) Manager

Quality assurance managers play an integral role in ensuring that quality standards are met throughout the production process. They ensure that the product meets the customer’s expectations and complies with all relevant regulations. A quality assurance manager ensures that the company adheres to all applicable laws and regulations, including health and safety, environmental protection, and consumer […]

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How to Create a Great Customer Satisfaction Survey?

Surveys are an effective way to gather information from your clients. They also allow you to find out what your customers think about your company and its services. Creating a survey is not as hard as it seems. It takes only a few minutes to write a survey, and you can even use Google Forms to […]

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Team-building Techniques

Team building and participation of all team members is an essential part of running a successful business. It helps employees get along better, builds trust between team members, and creates a sense of unity. Here are some of the benefits of team-building activities. • Team building activities are fun and engaging. • They help people understand each […]

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Team Empowerment

Team Empowerment: Building a Strong Team and Setting Them Up for SuccessThe team is the most crucial part of any organization. It’s what makes an organization successful or not. The success of your business depends on how well you can build a strong team that works together to achieve common goals. If you have a […]

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Creating a Culture of Quality

A culture of quality means making sure everyone at your organization knows what high standards mean. Everyone should understand why their job matters and why they must strive to meet those expectations every day. Here are some of the key actions to ensure you create a culture of quality within your team.

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