With the American Society for Quality (ASQ) recently launching the Certified Construction Quality Manager (CCQM) certification, professionals in quality management now have a new option to consider alongside the well-established Certified Manager of Quality/Organizational Excellence (CMQ/OE). Choosing between these two certifications depends on industry focus, career goals, and preferred areas of expertise. Here’s a breakdown
In the quest to gauge attitudes and perceptions, researchers often turn to a trusted tool known as the Likert Scale. Named after psychologist Rensis Likert introduced it in 1932, this scale has become a staple in the toolkit of many researchers across disciplines. It offers a simple, intuitive way for respondents to express their feelings
Divergent and convergent thinking are two distinct cognitive processes individuals use to generate solutions and ideas. While divergent thinking encourages exploration and generating a wide range of possibilities, convergent thinking focuses on narrowing down and selecting the most optimal solution. Both types of thinking play a critical role in problem-solving and creative endeavours.Definition of Divergent
Quality management is an indispensable aspect of modern business operations, ensuring that products and services meet or exceed customer expectations. To facilitate this process, numerous quality tools have been developed over the years, offering a diverse range of methods and techniques for analyzing data, identifying issues, and driving continuous improvement. In this post, we present
One approach that has proven effective in driving continuous improvement is the PDCA (Plan-Do-Check-Act) cycle. This iterative four-step management method, also known as the Deming Cycle or Shewhart Cycle, is widely used across various industries to improve processes, products, and services. This post will explore the PDCA cycle, its benefits, and how to implement it
Quality Function Deployment (QFD) is a structured process to translate customer needs and requirements into technical specifications for a product or service. QFD was developed in Japan in the late 1960s by Yoji Akao and has since become a widely used tool for product development and quality management. The primary goal of QFD is to
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