Typical Roles, Responsibilities, and Competencies of People in Management Positions

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Management positions are responsible for the overall operation of a business. Typically, managers have responsibility for one or more of the following areas: product development, production, marketing and sales, personnel management, finance, human resources, information technology, operations, customer service, quality control/assurance, research and development, etc.

Skills such as leadership, communication, problem-solving, etc., can help executives perform their duties effectively.

Managers' primary job duties include planning, organizing, leading (directing), and controlling.


    • Develop strategies
    • Create goals
    • Establish policies
    • Focus on structure
    • Plan budgeting
    • Creates organizational charts


    • Maintain records
    • Analyzes problems
    • Negotiates contracts
    • Responds to complaints
    • Examines issues
    • Consults with other departments
    • Organizes meetings

Leading (Directing)

    • Directs or Supervises employees
    • Delegates work
    • Acts as an advisor
    • Decides on priorities
    • Communicates with team members
    • Provide feedback
    • Leads by example
    • Enforces rules


    • Interprets data
    • Control budgets
    • Reviews progress
    • Resolves conflicts
    • Manage risks


The above is a list of typical roles, responsibilities, and competencies of people in management positions. The list is not intended to be exhaustive and does not cover all possible combinations. It only includes those that are most common.

Posted on December 1, 2021 by  Quality Gurus

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