This page is for any updates, corrections and resources for our book Certified Manager of Quality/Organizational Excellence (CMQ/OE): Summary Sheets published on Amazon. 13Feb2026: The paperback version of the book is published on Amazon. For the best results use this book along with our online course and practice exams.
ASQ has released the updated Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge (BoK), effective for exams starting July 2026. As with most ASQ updates, the core structure remains stable, but several targeted changes have been introduced to reflect current managerial practice.This post summarizes what is new, what has changed, and what has been
With the American Society for Quality (ASQ) recently launching the Certified Construction Quality Manager (CCQM) certification, professionals in quality management now have a new option to consider alongside the well-established Certified Manager of Quality/Organizational Excellence (CMQ/OE). Choosing between these two certifications depends on industry focus, career goals, and preferred areas of expertise. Here’s a breakdown
In the quest to gauge attitudes and perceptions, researchers often turn to a trusted tool known as the Likert Scale. Named after psychologist Rensis Likert introduced it in 1932, this scale has become a staple in the toolkit of many researchers across disciplines. It offers a simple, intuitive way for respondents to express their feelings
Divergent and convergent thinking are two distinct cognitive processes individuals use to generate solutions and ideas. While divergent thinking encourages exploration and generating a wide range of possibilities, convergent thinking focuses on narrowing down and selecting the most optimal solution. Both types of thinking play a critical role in problem-solving and creative endeavours.Definition of Divergent
Quality management is an indispensable aspect of modern business operations, ensuring that products and services meet or exceed customer expectations. To facilitate this process, numerous quality tools have been developed over the years, offering a diverse range of methods and techniques for analyzing data, identifying issues, and driving continuous improvement. In this post, we present
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