Root Cause Analysis (RCA)

Root Cause Analysis is used to analyze the root cause of a positive or negative event. The purpose is to take corrective actions to prevent the recurrence of a negative outcome or facilitate a positive outcome.What is the root cause?A cause, if corrected, will prevent the recurrence of a problem.It will also prevent the occurrence […]

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Quotes And Slogans – Creating Customer Value

“Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, re-read Rule 1.” ~ Stew Leonard  “It takes 20 years to build a reputation and 5 minutes to ruin it.” ~Warren Buffett“Customer service should not be a department. It should be the entire company.” ~ Tony Hsieh   “In the world of Internet Customer […]

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Creating Customer Value

What is Customer Value?Customer value is the measurement of the product or service’s worth, as perceived by customers, compared to the customer’s alternate options. In other words, we can say that the customer value is perceived benefits divided by the cost. Creating Customer ValueIf we look at the customer value as the perceived benefits divided by […]

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What Is Documented Information In ISO 9001?

Before the release of ISO 9001:2015, there used to be two terms in ISO 9001: Documents and Records.Documents describe what needs to be done, and this includes quality manual, procedures, work instructions etc. Documents get changed or revised with time.Records are evidence of work been done. Records can not be changed (generally) and are retained.In […]

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Total Productive Maintenance (TPM)

Total Productive Maintenance TPM

 Conventionally operator operates the machine, and maintenance maintains the machine. But the Total Productive Maintenance (TPM) is based on the idea that both operator and the maintenance are responsible for maintaining the machine. Total Productive Maintenance (TPM) is based on the idea that everyone in a facility should participate in the maintenance and continually improve Overall […]

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Strategies To Reduce Customer Complaints

I will deal with this topic is three steps:Allow customers to complain and remove any barriers.How to respond to customer complaintsIn the last, how to avoid customer complaints 1. Strategies to allow customers to complain and reduce customer complaint barriers. Be open and available to listen to your customers. The customer is doing you a favour by complaining […]

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Nonparametric Tests

Nonparametric Tests in Minitab

Before we talk about the Nonparametric Tests, let’s understand what Parametric Tests are.Parametric Tests:These are hypothesis tests that assume that the data being analyzed follows a distribution (generally Normal Distribution). Examples of Parametric Tests:One Sample z-TestTwo Sample z-TestOne Sample t-TestTwo Sample t-TestPaired t-Testetc.Nonparametric Tests:A nonparametric test does not assume anything about the underlying distribution. That way, […]

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