Creating a Culture of Quality
A culture of quality means making sure everyone at your organization knows what high standards mean. Everyone should understand why their job matters and why they must strive to meet those expectations every day. Here are some of the key actions to ensure you create a culture of quality within your team.
Continue readingDefect – Definition and Causes
What is a Defect? A flaw or weakness in a system that causes the system to fail Non-conformance to a standard A disorder in the system or process which can cause a failure or discrepancy in the delivery of product or services. Expectations are not meet. A defect can be seen as an opportunity for […]
Continue readingQuality Assurance (QA) vs. Quality Control (QC)
There is a lot of misunderstanding when it comes to Quality Assurance and Quality Control. Many times these two terms are used interchangeably. This post summarizes the similarities and differences between Quality Assurance (QA) and Quality Control (QC). Let’s start with the official definitions of Quality Assurance and Quality Control as defined in ISO 9000:2015.Quality Control:Part of […]
Continue readingUnderstanding Quality – Definitions and Dimensions
The challenge in defining quality is that it is a subjective concept, like beauty. Everyone has a different definition based on their personal experiences. Definitions The totality of characteristics of an entity that bear on its ability to satisfy stated and implied need. Quality is the ongoing process of building and sustaining relationships by assessing, […]
Continue reading