Defect – Definition and Causes
What is a Defect? A flaw or weakness in a system that causes the system to fail Non-conformance to a standard A disorder in the system or process which can cause a failure or discrepancy in the delivery of product or services. Expectations are not meet. A defect can be seen as an opportunity for […]
Continue readingWhat is the difference between quality assurance (QA) and qualilty control (QC)?
Many people have asked me about the difference between Quality Assurance and Quality Control. Here is the summary: ISO 9000 DefinitionsQuality Control:A part of quality management focused on fulfilling quality requirements.Quality Assurance:A part of quality management focused on providing confidence that quality requirements will be fulfilled.Other DefinitionsQuality Control is defined as The operational techniques and […]
Continue readingUnderstanding Quality – Definitions and Dimensions
The challenge in defining quality is that it is a subjective concept, like beauty. Everyone has a different definition based on their personal experiences. Definitions The totality of characteristics of an entity that bear on its ability to satisfy stated and implied need. Quality is the ongoing process of building and sustaining relationships by assessing, […]
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