Tag Archives forqualitypedia

The Future of Quality: Quality 4.0

Quality has always been one of the best ways to differentiate yourself from your competitors. Today’s customers have high expectations as they seek out businesses offering excellent service, reliability, safety, ease of use, convenience, responsiveness, affordability, and overall value for money. They demand consistency in product deliveries and experiences, even if they don’t know it! Quality […]

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Creating a Culture of Quality

A culture of quality means making sure everyone at your organization knows what high standards mean. Everyone should understand why their job matters and why they must strive to meet those expectations every day. Here are some of the key actions to ensure you create a culture of quality within your team.

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Correction, Corrective Action And Preventive Action

What is the Correction?ISO 9000:2015 defines the correction as follows:Correction: Action to eliminate a detected nonconformityWhat is Corrective Action?ISO 9000:2015 defines the correction as follows:Corrective Action: Action to eliminate the cause of a nonconformity and to prevent recurrence.What is Preventive Action?ISO 9000:2015 defines the correction as follows:Preventive Action: Action to eliminate the cause of a potential […]

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Seven/ Eight Types of Wastes TIMWOOD

What is Waste?Waste is anything that does not add value to the existing process. We should avoid waste not only to reduce cost but also it increases the long-term performance of a process. Lean Management$130 course for just $14.99 today!Implement Lean Management for process improvement in non-manufacturing environment $135 $15 Seven Types of Wastes (TIM […]

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Poka Yoke, Fool Proofing or the Mistake Proofing

What is Poka-yoke?Quality Guru Shigeo Shingo advocated the concept of zero quality control by arguing that inspection processes or the use of statistical control should be eliminated. He believes that quality should be controlled at the source of the problem and not after it has manifested itself. Poka-yoke (pronounced poh-kah yoh-kay) comes from two Japanese wordsyokeru […]

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Kaizen

What is Kaizen?Move a mountain beginning with small stones.DefinitionIt is derived from the Japanese words kai which means change or to correct, and zen, which means good),Kaizen is a Japanese word that means change for the better.Kaizen is a participative and democratic approach that involves every employee – from upper management to lower staff.Kaizen is […]

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5S for Workplace Improvement

5S is a workplace improvement tool. It was invented in Japan. It stands for five (5) Japanese words that start with the letter ‘S’: Seiri, Seiton, Seiso, Seiketsu, and Shitsuke. 5 S 5 C English Equivalent Explanation Seiri Clear out Sort (Tidiness) Throw away all unrelated materials in the workplace Seiton Configure Set in Order […]

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Kano Model by Noriaki Kano

The Kano model was developed by Noriaki Kano. It classifies the attributes of a product into three groups. 1. Basic or Threshold Attributes. Customers assume that these attributes will be present. If they are not present or are of low quality, customers will be dissatisfied. If they are present, customers’ satisfaction will not increase. Example: […]

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Defect – Definition and Causes

What is a Defect? A flaw or weakness in a system that causes the system to fail Non-conformance to a standard A disorder in the system or process which can cause a failure or discrepancy in the delivery of product or services. Expectations are not meet. A defect can be seen as an opportunity for […]

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Quality Assurance (QA) vs. Quality Control (QC)

There is a lot of misunderstanding when it comes to Quality Assurance and Quality Control. Many times these two terms are used interchangeably. This post summarizes the similarities and differences between Quality Assurance (QA) and Quality Control (QC). Let’s start with the official definitions of Quality Assurance and Quality Control as defined in ISO 9000:2015.Quality Control:Part of […]

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Causes of Poor Quality

Poor QualityQuality is the most important factor in any business. It can make or break a company and its products, services and reputation.The cost to repair defective items may be as high as 10 times the original price tag. If you’re not careful, your brand could suffer from bad publicity, lost customers and even lawsuits.  Competition […]

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