Correction, Corrective Action And Preventive Action

What is the Correction?

ISO 9000:2015 defines the correction as follows: 

Correction: Action to eliminate a detected nonconformity


What is Corrective Action?

ISO 9000:2015 defines the correction as follows: 

Corrective action: Action to eliminate the cause of a nonconformity and to prevent recurrence. 


What is Preventive Action?

ISO 9000:2015 defines the correction as follows: 

Preventive action: Action to eliminate the cause of a potential nonconformity or other potential undesirable situation 


What Is the Difference between Correction, Corrective Action and Preventive Action?

In short, Preventive Action prevents the occurrence and Corrective Action prevents recurrence, while correction basically refers to containment.

Corrective Action is carried out after the problem has occurred, while the preventive action is carried out even before the problem happens. That way a Preventive Action is a proactive approach. This is similar to Risk Management. The latest version of the Quality Management System (QMS) standard ISO 9001:2015 does not require Preventive Action. Instead, the Quality Management System standard required organizations to implement Risk-Based Thinking (RBT).


What is CAPA?

Together the Corrective and Preventive Action is called CAPA (Corrective Action, Preventive Action).