Six Sigma – Quality Gurus

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Six Sigma and Change Management

Improvement project always lead to some change. You cannot improve something by maintaining the status quo. People don’t like change, people like status quo. If anything changes people get disturbed. As a Six Sigma project leader, you need to understand how to manage change. Your ability to management change will decide the success or the […]

Lean Leadership and other Management Courses

InstructorLawrence M. Miller Best selling Udemy instructor in the category.Author of 10 booksHe has appeared on the Today Show, CNN, made numerous appearances on CNBC, has written for The New York Times and been the subject of a feature story in Industry Week magazine. He was recently the subject of articles in Fast Company and […]

Six Sigma Black Belt Question Bank ASQ CSSBB Exam

10 Random Questions Other sources: ASQ CSSBB Online Exam Preparation Course – Special Discount Link ASQ CSSBB Exam Sample Question Bank pdf 00 Days 02 Hours 54 Minutes 37 Seconds 100% ONLINE TRAININGCertified Six Sigma-Black Belt Get the $200 Udemy best selling course for $40.Based on ASQ CSSBB exam Body of Knowledge.Pass ASQ […]

Six Sigma = 3.4 DPMO … Why?

I have often been asked, why do we have 3.4 Defects Per Million Opportunities (DPMO) for a Six Sigma process? Before I talk about Six Sigma, let’s talk about the process control with plus-minus three sigmas. Historically processes were controlled in plus-minus three sigmas, and this was the basis of control charts. When you have a process, […]

DMAIC

DMAIC is a structured Six Sigma approach to process improvement. The DMAIC approach can be applied in any situation where a process has defined measurable results whether it’s manufacturing a specific products such as phones, table, chair etc. or services such as healthcare, designing, or hospitality etc. DMAIC process consists of 5 stages to improve […]

Factors and Considerations in Selecting a Six Sigma Project

Selecting a project to apply Six Sigma methodology to is an important first step. There is no argument that Six Sigma is beneficial, yet the process also has a significant cost element. The project must be selected on factors that will justify the resource and time commitment (effort) vs the potential gain (result). ConsiderationsResultDoes it […]

Customer Dissatisfaction – Reasons and Ways to Deal with it.

Reasons for customer dissatisfaction Not knowing the expectations Customer remains dissatisfied unless the company knows what the customer expects out of their product. Not meeting the expectations A customer may become dissatisfied because the product or service does not live up to expectations, in spite of the use of Six Sigma. Over expectations and the […]

Quiz Six Sigma Basics

4 Types of Teams

As a Six Sigma Black Belt, you will have to deal with teams. You will have a project team doing the project with you and you being the leader of that improvement project team. To perform that function of a team leader, you need to understand how teams work? What makes teams successful? How to […]

4 Types of Team Roles

In a team, different individuals have different roles to play. Here are four roles for a team: Leader, Facilitator, Coach or a Member. All these are the components of a team, but remember that these need not be exclusive. A leader can act as a facilitator and a coach as well at different times. It’s […]

Types of Customers and Customer Segmentation

Customer Types Broadly speaking, there are two types of customers: internal customer and external customer. The concept of the internal customer was popularized by quality Guru Joseph Juran. In an organization, the next process is the customer. For example, if the first step is manufacturing parts and the second step is assembling these parts, then […]

Continual Improvement Methodologies

Here is the list of commonly used methodologies or approaches for continual improvement. PDCA or PDSA cycle was developed by quality guru Walter Shewhart and was later, made famous by Dr. Deming and Dr. Juran. PDCA stands for Plan, Do, Check and Act. And PDSA stands for Plan, Do, Study and Act. You plan first, […]

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