Category Archives for Blogs

Kaizen

What is Kaizen?Move a mountain beginning with small stones.DefinitionIt is derived from the Japanese words kai which means change or to correct, and zen, which means good),Kaizen is a Japanese word that means change for the better.Kaizen is a participative and democratic approach that involves every employee – from upper management to lower staff.Kaizen is […]

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5S for Workplace Improvement

5S is a workplace improvement tool. It was invented in Japan. It stands for five (5) Japanese words that start with the letter ‘S’: Seiri, Seiton, Seiso, Seiketsu, and Shitsuke. 5 S 5 C English Equivalent Explanation Seiri Clear out Sort (Tidiness) Throw away all unrelated materials in the workplace Seiton Configure Set in Order […]

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Kano Model by Noriaki Kano

The Kano model was developed by Noriaki Kano. It classifies the attributes of a product into three groups. 1. Basic or Threshold Attributes. Customers assume that these attributes will be present. If they are not present or are of low quality, customers will be dissatisfied. If they are present, customers’ satisfaction will not increase. Example: […]

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Defect – Definition and Causes

What is a Defect? A flaw or weakness in a system that causes the system to fail Non-conformance to a standard A disorder in the system or process which can cause a failure or discrepancy in the delivery of product or services. Expectations are not meet. A defect can be seen as an opportunity for […]

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Quality Assurance (QA) vs. Quality Control (QC)

There is a lot of misunderstanding when it comes to Quality Assurance and Quality Control. Many times these two terms are used interchangeably. This post summarizes the similarities and differences between Quality Assurance (QA) and Quality Control (QC). Let’s start with the official definitions of Quality Assurance and Quality Control as defined in ISO 9000:2015.Quality Control:Part of […]

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Causes of Poor Quality

Poor QualityQuality is the most important factor in any business. It can make or break a company and its products, services and reputation.The cost to repair defective items may be as high as 10 times the original price tag. If you’re not careful, your brand could suffer from bad publicity, lost customers and even lawsuits.  Competition […]

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Understanding Quality – Definitions and Dimensions

The challenge in defining quality is that it is a subjective concept, like beauty. Everyone has a different definition based on their personal experiences. Definitions The totality of characteristics of an entity that bear on its ability to satisfy stated and implied need. Quality is the ongoing process of building and sustaining relationships by assessing, […]

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Benefits of Implementing ISO 9001 Standard?

Benefits to CompanyImplementing a Quality Management System based on ISO 9001 makes it easier to understand and satisfy customer needs.Better management controls and reporting leading meeting the planned Quality Objectives and better customer satisfactionThe continual improvement requirements of the standard require organizations to improve their products and processesImplementing a process approach leads to fewer problems […]

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4 Types of Teams

As a Six Sigma Black Belt, you will have to deal with teams. You will have a project team doing the project with you and you being the leader of that improvement project team. To perform that function of a team leader, you need to understand how teams work? What makes teams successful? How to […]

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4 Types of Team Roles

In a team, different individuals have different roles to play. Here are four roles for a team: Leader, Facilitator, Coach or a Member. All these are the components of a team, but remember that these need not be exclusive. A leader can act as a facilitator and a coach as well at different times. It’s […]

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Types of Customers and Customer Segmentation

Customer Types Broadly speaking, there are two types of customers:  internal customer and external customer. The concept of the internal customer was popularized by quality Guru Joseph Juran. In an organization, the next process is the customer. For example, if the first step is manufacturing parts and the second step is assembling these parts, then […]

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Benchmarking – Definition, Types and Steps

Introduction When you are doing a Six Sigma project, you are trying to take the performance of the process to the highest level. When you want to reduce the defect level, you want to reduce that to that level which the best in class companies have. If you are improving the delivery time, you want […]

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