History of Quality

22 January 1901

 

Sir John Wolfe-Barry (the man who designed London’s Tower Bridge) instigated the Council of the Institution of Civil Engineers to form a committee to consider standardizing iron and steel sections.

 

1911

 

Frederick W. Taylor published “The Principles of Scientific Management.”

 

1924

 

Walter A. Shewhart, a statistician at Bell Laboratories, developed the control charts, and principles of statistical process control.

 

1925

 

Sir Ronald Fisher published the book, Statistical Methods for Research Workers, and introduced the concept of ANOVA.

 

1937

 

Joseph Juran introduced the Pareto principle as a means of narrowing on the vital few.

 

1940

 

The acceptance sampling plan was developed by Harold F Dodge and Harry G Roming.

 

1943

 

Kaoru Ishikawa developed the cause and effect diagram (also known as fishbone diagram).

 

1946

 

The Japanese Union of Scientists and Engineering (JUSE) established.

 

1946

 

The International Organization for Standardization was founded in Geneva, Switzerland.

 

16 February 1946

 

The American Society for Quality Control (ASQC) was formed.

 

1947

 

Dr. Edwards Deming was sent to Japan to help Japanese rejuvenate their industries.

 

1950

 

Genrich Altshuller developed the theory of inventive problem solving (TRIZ).

 

1951

 

Deming prize instituted.

 

1951

 

Juran published the first edition of “Quality Control Handbook.”

 

1954

 

Juran’s reputation in quality management led the Union of Japanese Scientists and Engineers to invite him to Japan.

 

1960

 

The first “quality control circles” were formed in Japan and simple statistical methods were used for quality improvement.

 

1960s

 

The concept of Kaizen developed.

 

1961-1964

 

The concept of Poka Yoke developed by Shigeo Shingo.

 

1966

 

Dr. Yoji Akao introduced Quality Function Deployment (QFD) Methodology.

 

1968

 

Kaoru Ishikawa published the Guide to Quality Control.

 

1969

 

Dr. Shingo Shigeo, as part of JIT, pioneered the concept of Single Minute Exchange of Dies.

 

1969

 

Ishikawa emphasized the use of Seven Quality Tools.

 

1969

 

ASQC co-sponsors the first International Congress in Quality Control, hosted by the Union of Japanese Scientists and Engineers in Tokyo.

 

1970s

 

Dr. Taguchi promoted the concept of Quality Loss Function.

 

1977

 

International Association for Quality Circles founded.

 

1979

 

BS 5750 was issued. This was later replaced with ISO 9001:1987.

 

1979 Philip Crosby published his book “Quality is Free.”

 

24 June 1980

 

NBC aired the television documentary “If Japan Can, Why Can’t We?.

 

1980s

 

Professor Noriaki Kano developed the Kano model which classifies customer preferences into five categories: Attractive, One-Dimensional, Must-Be, Indifferent, Reverse.

 

1982

 

In Out of the Crisis, published in 1982, Deming offers a theory of management based on his famous 14 Points for Management.

 

1986

 

Six Sigma formulated by Bill Smith in Motorola.

 

1986

 

Masaaki Imai established the Kaizen Institute to help Western companies introduce Kaizen concepts, systems and tools.

 

15 March 1987

 

ISO issued the first version of the ISO 9000 series. (ISO 9001:1987)

 

1987

 

Malcolm Baldrige National Quality Award was established.

 

1988

 

Motorola becomes the first company to win Malcolm Baldridge National Quality Award.

 

15 September 1988

 

Presidents of 14 European companies came together to create the European Foundation for Quality Management.

 

1994

 

QS9000 quality standard developed by a joint effort of the ‘Big Three’ automakers, General Motors, Chrysler, and Ford.

 

1994

 

ISO issued the second version of the ISO 9000 series. (ISO 9001:1994)

 

1995

 

General Electric (GE) launched the Six Sigma initiative.

 

1997

 

ASQC drops ‘Control’ from its name, becomes ASQ.

 

1999

 

ISO/TS 16949 1st Edition was released.

 

2000

 

ISO issued the third version of the ISO 9000 series. (ISO 9001:2000)

 

2008

 

ISO issued the fourth version of the ISO 9000 series. (ISO 9001:2008)

 

2015

 

ISO issued the fifth version of the ISO 9000 series. (ISO 9001:2015)