Life and Works of Quality Guru Joseph Juran

CMQ/OE Exam Preparation Course

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  • Based on ASQ® Certified Manager of Quality/OE BoK
  • 25+ hours of videos, slides, and quizzes
    • Born: Dec 24, 1904

      Died: Feb 28, 2008

      Juran is best known for:

      Juran's Trilogy - Juran's trilogy consists of Quality Planning, Quality Control, and Quality Improvement.

      10 Steps of Quality Improvement

      Quality Control Handbook — Juran published the first edition of the Quality Control Handbook in 1951.

      Cost of Quality - Juran defined the Cost of Quality as tangible and intangible costs.

      Pareto Principle - Juram emphasized the application of the Pareto Principle (80:20 rule) in the field of Quality Management.

      A Brief Introduction:

      Joseph Juran was a management consultant specializing in managing for quality. He has authored hundreds of papers and 12 books, including Juran's Quality control handbook, Quality Planning and Analysis, and Juran on Leadership for Quality.

      Timeline

      1951: Joseph Juran publishing Quality Control Handbook.

      The Mid 50s: Like Deming, Joseph Juran travelled to Japan to conduct the Quality Management seminars for top and middle-level executives.

      Juran's Trilogy

      Juran's Quality Trilogy is an approach to cross-functional management that is composed of three managerial processes: planning, control, and improvement.

      1. Quality Planning

      Quality Planning is the activity of developing the products and processes required to meet customer's needs. It involves:

    • Establish quality goals
    • Identify the customers- those who will be impacted by the efforts to meet the goal.
    • Determine the customers' needs
    • Develop product features that respond to customers' needs
    • Develop processes that can produce those product features
    • Establish process controls, and transfer the resulting plans to the operating forces
    • 2. Quality Control

      This process consists of the following steps:

    • Evaluate actual quality performance
    • Compare actual performance to quality goals
    • Act on the difference
    • 3. Quality Improvement

      This process is the means of raising quality performance to unprecedented levels (breakthrough). This involves:

    • Establish the quality improvement infrastructure
    • Identify the improvement projects
    • For each project establish a project team with clear responsibility 
    • Provide the resource, motivation, and training needed by the team

    • Cost of Quality

      The cost of quality, or not getting it right the first time, Juran maintained should be recorded and analyzed and classified into failure costs, appraisal costs and prevention costs.

      1. Failure Cost

      Scrap, rework, corrective actions, warranty claims, customer complaints and loss of custom

      2. Appraisal Cost

      Inspection, compliance auditing, and investigations

      3. Prevention Cost

      Training, preventive auditing, and process improvement implementation

      Pareto Principle

      Juran emphasized that 80% of problems are created by 20% causes. Organizations should identify the vital few (20%) causes and take actions to remove them from the system.

      Quality Improvement - 10 Steps

      Juran proposed ten steps to quality improvement:

    • Build awareness of the need and opportunity to improve
    • Set goals for that improvement
    • Create plans to reach the goals
    • Provide training
    • Conduct projects to solve problems
    • Report on progress
    • Give recognition for success
    • Communicate results
    • Keep score
    • Maintain momentum

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