Life and Works of Quality Guru Joseph Juran
Born: Dec 24, 1904
Died: Feb 28, 2008
Best known for: Quality Control Handbook, Juran's Trilogy, Cost of Quality, and application of Pareto Principle in Quality
Is best known for:
Quality Control Handbook
Juran published the first edition of Quality Control Handbook in 1951.
Juran’s trilogy consists of Quality Planning, Quality Control, and Quality Improvement.
Cost of Quality
Juran defined the Cost of Quality as tangible and intangible costs.
Joseph Juran was a management consultant specializing in managing for quality. He has authored hundreds of papers and 12 books, including Juran’s Quality control handbook, Quality Planning and Analysis, and Juran on Leadership for Quality.
Joseph Juran publishing “Quality Control Handbook.”
Like Deming, Joseph Juran traveled to Japan to conduct top and middle-level executive seminars.
Juran’s Trilogy is an approach to cross-functional management that is composed of three managerial processes: planning, control, and improvement.
1. Quality Planning
Quality Planning is the activity of developing the products and processes required to meet customer’s needs. It involves a series of universal steps which can be abbreviated as follows:
- Establish quality goals
- Identify the customers- those who will be impacted by the efforts to meet the goal.
- Determine the customers’ needs
- Develop product features that respond to customers’ needs
- Develop processes that can produce those product features
- Establish process controls, and transfer the resulting plans to the operating forces
2. Quality Control
This process consists of the following steps:
- Evaluate actual quality performance
- Compare actual performance to quality goals
- Act on the difference
3. Quality Improvement
This process is the means of raising quality performance to unprecedented levels (“breakthrough”). The methodology consists of a series of universal steps:
- Establish the infrastructure needed to secure annual quality improvement.
- Identify the specific needs for improvement -the improvement projects
- For each project establish a project team with clear responsibility for bringing the project to a successful conclusion
- Provide the resource, motivation, and training needed by the team to:
- Diagnose the cause
- Stimulate establishment of remedies
- Establish controls to hold the gains
Cost of Quality
The cost of quality, or not getting it right the first time, Juran maintained should be recorded and analyzed and classified into failure costs, appraisal costs and prevention costs.
1. Failure Cost
Scrap, rework, corrective actions, warranty claims, customer complaints and loss of custom
2. Appraisal Cost
Inspection, compliance auditing, and investigations
3. Prevention Cost
Training, preventive auditing, and process improvement implementation
Quality Improvement - 10 Steps
Juran proposed ten steps to quality improvement:
- 1Build awareness of the need and opportunity to improve
- 2Set goals for that improvement
- 3Create plans to reach the goals
- 4Provide training
- 5Conduct projects to solve problems
- 6Report on progress
- 7Give recognition for success
- 8Communicate results
- 9Keep score
- 10Maintain momentum
Quiz - Quality Gurus
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Question 1 of 10
The term “Trilogy” is associated with which quality guru?CorrectIncorrect
Question 2 of 10
Which of these quality gurus is associated with Fishbone Diagram?CorrectIncorrect
Question 3 of 10
Which of these quality gurus is associated with phrase “Quality is Free”?CorrectIncorrect
Question 4 of 10
Which of the following quality gurus is associated with a list of 14 points?CorrectIncorrect
Question 5 of 10
Which of the quality gurus is associated with the phrase “Do it right the first time”?CorrectIncorrect
Question 6 of 10
Which of these quality gurus is associated with the cost of nonconformance?CorrectIncorrect
Question 7 of 10
Which of these quality gurus introduced the concept of Control Charts?CorrectIncorrect
Question 8 of 10
Which of these quality gurus introduced the concept of robust design?CorrectIncorrect
Question 9 of 10
Which of these quality gurus is associated with term “signal to noise ratio”?CorrectIncorrect
Question 10 of 10
Which of these quality gurus developed a model of customer satisfaction?CorrectIncorrect