Joseph Juran

Joseph Juran

Born: Dec 24, 1904

Died: Feb 28, 2008

Best known for: Quality Control Handbook, Juran's Trilogy, Cost of Quality, and application of Pareto Principle in Quality


​Is best known for:

Quality Control Handbook

Juran published the first edition of Quality Control Handbook in 1951.

 

Juran's Trilogy

Juran’s trilogy consists of Quality Planning, Quality Control, and Quality Improvement.

 

Cost of Quality

Juran defined the Cost of Quality as tangible and intangible costs.



​Joseph Juran was a management consultant specializing in managing for quality. He has authored hundreds of papers and 12 books, including Juran’s Quality control handbook, Quality Planning and Analysis, and Juran on Leadership for Quality.

  Timeline

1951


Joseph Juran publishing “Quality Control Handbook.”

 


​Mid 50's

 

Like Deming, Joseph Juran traveled to Japan to conduct top and middle-level executive seminars.

 


  Juran's Trilogy

J​uran’s Trilogy is an approach to cross-functional management that is composed of three managerial processes: planning, control, and improvement.​

​Quality Planning

​Quality ​Control

​Quality ​Improvement

  Cost of Quality

T​he cost of quality, or not getting it right the first time, Juran maintained should be recorded and analyzed and classified into failure costs, appraisal costs and prevention costs.

​​Failure Cost

​​​Appraisal Cost

​Prevention Cost

  Quality Improvement - 10 Steps

J​uran proposed ten steps to quality improvement:

  • 1
    Build awareness of the need and opportunity to improve
  • 2
    ​Set goals for that improvement
  • 3
    ​Create plans to reach the goals
  • 4
    ​Provide training
  • 5
    ​Conduct projects to solve problems
  • 6
    ​Report on progress
  • 7
    ​Give recognition for success
  • 8
    ​Communicate results
  • 9
    ​Keep score
  • 10
    ​Maintain momentum

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