Quality Mission and Policy

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In my experience, most companies have a mission statement or similar document. An organization's mission is a clear statement about who they are, why they exist, and how their activities contribute to society.

We have discussed the strategic planning process using the VMOSA approach in a separate post.

VMOSA approach consists of these five steps of strategic planning:

  • Vision (the dream)
  • Mission (what and why)
  • Objectives (how much of what)
  • Strategies (how)
  • Action plans (who will do what by when)

Quality Mission

In my experience, it is not common to develop a separate quality mission for the organization. However, if you want to develop a quality mission statement make sure that your quality mission and policy align with the broader mission.

Quality Policy

It is not common to develop a separate quality mission; however, most organizations do have a quality policy. One reason for that is that the ISO 9001:2015 standard requires a documented quality policy.

Here are the requirements of ISO 9001:2015:

5.2.1 Establishing the quality policy

Top management shall establish, implement and maintain a quality policy that:
a) is appropriate to the purpose and context of the organization and supports its strategic direction;
b) provides a framework for setting quality objectives;
c) includes a commitment to satisfy applicable requirements;
d) includes a commitment to continual improvement of the quality management system.

 

Quality Objectives

In addition to quality policy, ISO 9001:2015 also requires organizations to develop quality objectives. These objectives should be aligned with the quality policy.

Here are the requirements of ISO 9001:2015 in regards to quality objectives:

6.2.1 The organization shall establish quality objectives at relevant functions, levels and processes
needed for the quality management system.
The quality objectives shall:
a) be consistent with the quality policy;
b) be measurable;
c) take into account applicable requirements;
d) be relevant to conformity of products and services and to enhancement of customer satisfaction;
e) be monitored;
f) be communicated;
g) be updated as appropriate.
The organization shall maintain documented information on the quality objectives.

 

Conclusion

The quality management system is an integral part of every business. It helps the company to achieve its goals and to improve its performance. The quality management mission, quality policy and quality objectives must be aligned with the organization's broader mission.


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