Causes of Poor Quality

Poor Quality

Quality is the most important factor in any business. It can make or break a company and its products, services and reputation.The cost to repair defective items may be as high as 10 times the original price tag. If you’re not careful, your brand could suffer from bad publicity, lost customers and even lawsuits.

Customers served! 1

Quality Management Course

FREE! Subscribe to get 52 weekly lessons. Every week you get an email that explains a quality concept, provides you with the study resources, test quizzes, tips and special discounts on our other e-learning courses.

 Competition is very high. Despite all the quality models and methodologies out there, most of the companies face the problem of poor quality. Why is it so?

But what exactly contributes to the poor quality? There are many factors that contribute to this problem:

Root Cause Analysis - Online Training

  • $130 course for just $14.99 today!
  • 8+ hours of videos, slides & quizzes
  • What are the causes of poor quality?

    Causes of poor quality may be grouped into six main categories:


    • Lack of motivation/interest, fear, stress
    • Shortage of people
    • Lack of training/skills
    • Unqualified personnel
    • People taking shortcuts


    • Lack of capability
    • Lack of maintenance
    • Nonavailability of spares
    • Wear and tear
    • Improper setup/calibration
    • Outdated technology


    • Low-grade material
    • Unspecified material
    • Variation
    • Defective materials


    • Lack of vision, mission, value system
    • Failing to identify/understand customer needs/requirements
    • Short term planning
    • Inadequate/poor planning
    • Flawed incentives and indicators
    • Favoritism
    • Lack of supervision/monitoring
    • Attitude towards change
    • Lack of decision making and communication skills
    • Lack of process understanding
    • Lack of fact-based decision making
    • Bad design decisions
    • Unrealistic schedule
    • Not providing adequate tools


    • Lack of procedures
    • Procedures not followed
    • Conflicting requirements
    • Procedures not communicated
    • Too rigid or too relaxed requirements
    • Incomplete product specifications


    • Humidity / temperature / lighting

     In summary, if we look at these causes one by one, they seem like small things but when put together, they add up to create an environment where poor quality happens more often than not. 

    Seven Basic Quality Tools

  • Get this $135 course for just $13.99 today!
  • 3+ hours of videos, slides & quizzes