Seven Quality Management Principles

ISO 9001:2015 defines 7 Quality Management Principles (QMPs) as the basis of the standard.

QMP 1 – Customer Focus
Meet and exceed customer expectations

QMP 2 – Leadership
Provide purpose, direction and engagement.

QMP 3 – Engagement of People
Recognition, empowerment and enhancement of skills and knowledge.

QMP 4 – Process Approach
Understand processes to optimize performance.

QMP 5 – Improvement
To maintain current performance and to create new opportunities.

QMP 6 – Evidence-based Decision Making
Facts, evidences and data analysis for decision making.

QMP 7 – Relationship Management
Manage relationship with interested parties to optimize performance.