DMAIC is a structured Six Sigma approach to process improvement. The DMAIC approach can be applied in any situation where a process has defined measurable results whether it's manufacturing a specific products such as phones, table, chair etc. or services such as healthcare, designing, or hospitality etc.

DMAIC process consists of 5 stages to improve any existing process: Define, Measure, Analyze, Improve and Control.

  • Define the problem & what the customers require.
  • Measure process & operation parameter related to the problem.
  • Analyze data & determine the cause of the problem.
  • Improve the process to remove the causes of the defects.
  • Control the improved process to ensure that the problem does not recur.

or simply:

  • Define: What is important?
  • Measure: How is the company doing?
  • Analyze: What is wrong?
  • Improve: Fix whats wrong?
  • Control: Ensure gains are maintained?

A company wants to develop a new process. Which Six Sigma methodology the company would be implementing?


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