In this post let's look at some of the common barriers to quality improvement.
1. Not Knowing the definition of quality:
When it comes to quality improvement, the first barrier to improve quality is not knowing what the meaning of quality is.
Each organization has a different product or service. Organizations need to define that what does quality mean for them for their product or service?
Quality could mean different for different organizations. Some of the common definitions of quality are:
- fewer defects
- meeting client specification
- delivering a good product on time.
Whatever product or service your organization is delivering, the first thing you might want to do is define quality in terms of your organization.
2. Lack of leadership
The second barrier to quality improvement is the lack of leadership.
Deming has suggested in his 14 points of management that leadership needs to have a long-term commitment to the success of the organization. If the management is not interested in quality, really, you cannot achieve quality improvement.
3. Lack of data
Data is important. All the decisions which organizations take need to be based on facts and data rather than based on opinions.
Leaders in the organization need to create a culture of data-based decisions, where decisions are taken based on data based on facts and not personal opinions or the gut feeling.
4. Qualified improvement professionals
In addition to the above, organizations need to have the right qualified people for leading the improvement process. American Society for Quality (ASQ) offers many certification programs including the CQE (Certified Quality Engineer). An ASQ CQE certified person can be a valuable asset for the organization to lead the quality improvement in the organization.