Total Quality Management (TQM) Cheat Sheet

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Introduction to Total Quality Management (TQM)

Total Quality Management (TQM) is a comprehensive management approach that focuses on improving the quality of an organization's outputs, including goods and services, through continuous improvement of internal practices. Originating in the 1950s, TQM has evolved into a holistic approach involving all employees in the organization. Key principles of TQM include customer focus, continuous improvement, employee involvement, and process approach. The methodology utilizes various tools and techniques to ensure quality at every stage of production and service delivery.

Customer Focus

The primary focus of TQM is to meet and exceed customer expectations. Organizations must understand customer needs and strive to deliver quality products and services.

Continuous Improvement

Continuous improvement, or Kaizen, is a core TQM principle. It emphasizes incremental improvements in processes, products, and services over time.

Employee Involvement

TQM requires the involvement of all employees in quality initiatives. This includes training, empowerment, and encouraging participation in problem-solving and decision-making.

Process Approach

Understanding and managing processes efficiently is crucial. The process approach focuses on improving and optimizing processes to enhance quality and performance.

Integrated System

TQM integrates all organizational processes to work together towards common goals. This holistic view ensures alignment and coherence across the organization.

Fact-Based Decision Making

Decisions are made based on the analysis of data and information. This principle ensures that actions are taken based on accurate, reliable data.


Effective communication is essential for TQM. It ensures that information about quality goals, responsibilities, and performance is conveyed clearly throughout the organization.

Strategic and Systematic Approach

TQM requires a strategic approach where quality is embedded into the organizational strategy and a systematic approach to managing quality processes.

Tools and Techniques

TQM utilizes various tools and techniques, such as Pareto analysis, fishbone diagrams, flowcharts, and control charts, to analyze and improve quality.

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