SCOR model for improving supply chain management

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Supply Chain Management (SCM) is an area of study that has been growing at a rapid pace over the last decade. This growth is because businesses today are operating in a global environment. To survive, companies need to adapt to new markets and respond quickly to changing customer demands.

With this in mind, Supply Chain Management (SCM) is becoming increasingly important to every company. It is now considered a strategic function rather than a tactical one.

The purpose of this article is to introduce the Supply Chain Operations Reference (SCOR) model.

The performance metrics and best practices information developed by SCOR can be used to evaluate supply chain performance.


The model is based on four major "pillars":

  1. Process modelling and re-engineering
  2. Performance measurements
  3. Best practices
  4. Skills


SCOR is based on six distinct management processes:

  1. Plan
  2. Source
  3. Make
  4. Deliver
  5. Return
  6. Enable.

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