Quality in Strategic Deployment

Quality Gurus

Quality management is defined as the systematic approach used to ensure that an organization meets its objectives and achieves its goals through the effective implementation of a Quality Management System.

Quality management is a strategic tool to achieve organizational success.

Relationship Between Quality Management and Strategy Deployment

ISO 9001 2015 clause 5.2.1 requires:

Top management shall establish, implement and maintain a quality policy that:

  1. a) is appropriate to the purpose and context of the organization and supports its strategic direction;

Quality Function Deployment (QFD) is used to collect and prioritize customer expectations.

The Role of Quality Management in Strategic Deployment

  • Ensure that all project activities are aligned with organizational objectives, including those related to quality, cost-effectiveness, timeliness, safety, product/service reliability, customer satisfaction, and employee engagement.
  • Managing the quality function, ensuring that it meets the needs of customers, employees, and shareholders.
  • Provide technical expertise on quality issues as they arise during the implementation process.
  • Assessing the impact of proposed changes on the quality of products or services provided by the company.
  • Conducting audits and inspections of the company's work processes.
  • Monitoring compliance with federal, state, local, and industry regulations.
  • Developing strategies for improving quality systems.
  • Identifying areas where improvements can be made to improve quality.
  • Analyzing and reporting on progress toward meeting quality goals.
  • Implementing an effective system for monitoring and controlling quality.

     

Conclusion

It is important to understand the role of quality management in strategic deployment. The organization should have a clear understanding of how it can use quality management to meet its business objectives and achieve its goals.

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