What is a Defect?
- A flaw or weakness in a system that causes the system to fail
- Non-conformance to a standard
- A disorder in the system or process which can cause a failure or discrepancy in the delivery of product or services.
- Expectations are not meet.
What causes a defect?
- Incorrect information
- Lack of skill/knowledge
- lack of training
- Proper monitory
- Poor planning
- Poor Execution
If your internal tolerance range for a dimension is more strict than that required /given by the customer, it might happen that you have a product which is not defective from the customer’s point of view, even though internally it would be considered as defective.