10 Top Level Clauses ISO 9001:2015
ISO 9001:2015 – 10 Top Level Clauses
1. Scope
When/why should an organization adopt this standard?
2. Normative references
Use ISO 9000 for terms and definitions
3. Terms and definitions
Definitions of various terms referred in the standard.
4. Context of the organization
Determine the purpose and the direction of the organization.
5. Leadership
Commitment of the top management, quality policy, roles and responsibilities.
6. Planning
Planning to address risks and opportunities and achieving quality objectives.
7. Support
People, infrastructure, knowledge , communication, documented information
8. Operation
Finding out customer requirements, designing, delivering, post delivery support.
9. Performance evaluation
Customer satisfaction, analysis, internal audits and management review.
10. Improvement
Nonconformity, corrective actions and continual improvement.
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