Welcome to the comprehensive course on Mastering ISO 9001:2015 Quality Management System. This course is designed to provide a thorough understanding of the ISO 9001:2015 standard, including the latest amendment, ISO 9001:2015/Amd 1:2024, which now includes requirements related to climate change in the context of the organization. With a blend of fundamental concepts, high-level overviews, and detailed clause-by-clause explanations, this course caters to both beginners and experienced professionals seeking in-depth knowledge and practical examples.

What is ISO 9001:2015?

ISO 9001:2015 is the international standard that specifies requirements for a quality management system (QMS). Organizations use the standard to demonstrate their ability to consistently provide products and services that meet customer and regulatory requirements and to enhance customer satisfaction through effective system application, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

What Will You Learn?

This course offers a comprehensive curriculum designed to cover all aspects of ISO 9001:2015 and its latest amendment. Here’s what you will learn:

Basic Fundamental Concepts

• 7 Quality Management Principles: Understand the core principles that drive quality management.
• Risk-Based Thinking: Learn how to incorporate risk-based thinking into your QMS to enhance decision-making and proactive management.
• Process Approach: Grasp the importance of viewing processes as interrelated systems.
• PDCA Cycle (Plan-Do-Check-Act): Explore the continuous improvement cycle to ensure effective management.
• Documented Information: Know the types and requirements of documented information necessary for ISO 9001:2015 compliance.

High-Level Overview of ISO 9001:2015

• Context of the Organization: Understand the external and internal issues that affect the QMS.
• Leadership: Learn about the responsibilities of top management in leading the QMS.
• Planning: Discover how to address risks and opportunities and set quality objectives.
• Support: Overview of resources, competence, awareness, and communication.
• Operation: High-level view of production and service provision controls.
• Performance Evaluation: Learn the essentials of monitoring, measurement, analysis, and evaluation.
• Improvement: Understand the continuous improvement requirements of the QMS.

Clause-by-Clause Explanation with Examples

• Clause 1: Scope: Understand the boundaries and applicability of the QMS.
• Clause 2: Normative References: Identify indispensable normative references.
• Clause 3: Terms and Definitions: Common understanding through ISO 9000:2015 definitions.
• Clause 4: Context of the Organization: Internal/external issues, interested parties.
• Clause 5: Leadership: Role of top management in promoting quality.
• Clause 6: Planning: Address risks, opportunities, quality objectives, and changes.
• Clause 7: Support: Resources, competence, communication, and documentation.
• Clause 8: Operation: Production/service process control, supplier management, nonconforming output handling.
• Clause 9: Performance Evaluation: Internal audits, management reviews, customer satisfaction.
• Clause 10: Improvement: Identifying and implementing improvement opportunities.

Who is This Course For?

This course is designed for a diverse audience, including:

• Quality Managers and Engineers: Professionals responsible for implementing and maintaining QMS.
• Internal Auditors: Individuals conducting internal audits of the QMS.
• Consultants: Those advising organizations on ISO 9001:2015 compliance.
• Students and Aspiring Quality Professionals: Individuals pursuing a career in quality management.
• Anyone Interested in ISO 9001:2015: Individuals looking to gain a comprehensive understanding of the standard.

What Should You Expect?

Upon completing this course, you can expect to:

• Gain a thorough understanding of ISO 9001:2015 and its latest amendment.
• Develop the skills to implement and maintain a compliant QMS.
• Learn to perform detailed clause-by-clause analysis and application.
• Enhance your ability to lead quality initiatives and drive continuous improvement in your organization.
• Be well-prepared to apply ISO 9001:2015 principles and practices in real-world situations.

Course Structure

The course is divided into three sections to facilitate a structured learning path:

Section 1: Basic Fundamental Concepts

This section lays the foundation by introducing essential quality management principles and concepts.

• 7 Quality Management Principles: Understand the core principles that drive quality management. These principles include customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making, and relationship management.
• Risk-Based Thinking: Learn how to incorporate risk-based thinking into your QMS to enhance decision-making and proactive management. This approach helps organizations to identify and address potential risks before they become problems.
• Process Approach: Grasp the importance of viewing processes as interrelated systems. This approach helps in achieving more consistent and predictable results by managing activities and related resources as processes.
• PDCA Cycle (Plan-Do-Check-Act): Explore the continuous improvement cycle to ensure effective management. The PDCA cycle is a repetitive four-stage model used in business for the control and continuous improvement of processes and products.
• Documented Information: Know the types and requirements of documented information necessary for ISO 9001:2015 compliance. Understand what documents and records are needed to support the operation of processes.

Section 2: High-Level Overview of ISO 9001:2015

This is for those who need a quick yet comprehensive understanding of the standard without delving into detailed clause explanations.

• Context of the Organization: Understand the external and internal issues that affect the QMS. This includes understanding the needs and expectations of interested parties and determining the scope of the QMS.
• Leadership: Learn about the responsibilities of top management in leading the QMS. This includes establishing a quality policy, setting quality objectives, and ensuring the QMS is aligned with the strategic direction of the organization.
• Planning: Discover how to address risks and opportunities and set quality objectives. This involves determining actions to address risks and opportunities and planning changes to the QMS.
• Support: Overview of resources, competence, awareness, and communication. This includes providing the necessary resources, ensuring competence, and maintaining documented information.
• Operation: High-level view of production and service provision controls. This covers planning, controlling, and managing the processes required to meet product and service requirements.
• Performance Evaluation: Learn the essentials of monitoring, measurement, analysis, and evaluation. This includes conducting internal audits, management reviews, and evaluating customer satisfaction.
• Improvement: Understand the continuous improvement requirements of the QMS. This involves identifying and implementing opportunities for improvement and managing nonconformities.

Section 3: Clause-by-Clause Explanation with Examples

Dive deep into each clause of ISO 9001:2015 with detailed explanations and practical examples. This section ensures you understand each clause in detail, supported by real-world examples to help you apply the concepts in your organization.

• Clause 1: Scope: Understand the boundaries and applicability of the QMS. Learn what the standard covers and its intended outcomes.
• Clause 2: Normative References: Identify the normative references that are indispensable for the application of ISO 9001:2015.
• Clause 3: Terms and Definitions: This clause refers to the terms and definitions used in ISO 9000:2015 to ensure a common understanding of the standard.
• Clause 4: Context of the Organization: Learn how to determine the internal and external issues that are relevant to your organization's purpose and strategic direction. Understand how to identify interested parties and their requirements to shape the QMS.
• Clause 5: Leadership: Explore the critical role of leadership in establishing and promoting a culture of quality. Understand the responsibilities of top management in setting the quality policy and ensuring the QMS is aligned with the organization’s strategic direction.
• Clause 6: Planning: Discover the importance of planning in the QMS. Learn how to address risks and opportunities, set quality objectives, and plan changes to ensure the QMS achieves its intended results.
• Clause 7: Support: Understand the resources needed to support the QMS, including human resources, infrastructure, and a conducive work environment. Learn about competence, awareness, communication, and documented information requirements.
• Clause 8: Operation: This includes planning, controlling production and service processes, managing suppliers, and handling nonconforming outputs.
• Clause 9: Performance Evaluation: Understand the importance of internal audits, management reviews, and customer satisfaction in driving continuous improvement.
• Clause 10: Improvement: Explore the methods for identifying and implementing improvement opportunities.

ISO 9001:2015/Amd 1:2024 - Climate Change Requirements

Learn about the latest amendment to ISO 9001:2015, which introduces requirements for considering climate change in the context of the organization. This section will cover:

• Integrating Climate Change Considerations: Learn how to integrate climate change considerations into your QMS.
• Assessing and Managing Risks Related to Climate Change: Understand how to assess and manage risks related to climate change.
• Documenting and Evaluating Climate Change Impact: Learn to document and evaluate the impact of climate change on your quality management processes.

Why This Course?

This course stands out for several reasons:

• Expert Instruction: Learn from an instructor with extensive experience in quality management and ISO 9001:2015 implementation. The insights provided are not just theoretical but are backed by practical knowledge gained through years of experience in the field.
• Comprehensive Curriculum: Cover all aspects of ISO 9001:2015, from basic concepts to advanced practices, ensuring a thorough understanding. The curriculum is meticulously designed to provide a step-by-step guide to mastering quality management in any organizational context.
• Practical Approach: Focus on practical applications and real-world examples to ensure you can apply what you learn in your organization. The course includes case studies and examples from various industries, helping you understand how ISO 9001:2015 principles are applied in real-life scenarios.
• Flexible Learning: Access video lectures, readings, and quizzes at your own pace, fitting your learning into your busy schedule. The course materials are available 24/7, allowing you to learn whenever and wherever it’s convenient for you.
• Recognition and Certification: Earn PMI PDUs and SHRM PDCs, and receive a digital certificate from Quality Gurus at no additional cost upon course completion. This recognition adds value to your professional credentials and demonstrates your commitment to continuous learning and development.

Accreditation

This course is accredited by the globally recognized The CPD Group (UK), which stands as a testament to the validity and acceptability of our educational offerings. The accreditation ensures that the training you receive meets rigorous standards for content quality and delivery effectiveness, enhancing its value and recognition within the professional community.

Obtain PMI PDUs and SHRM PDCs

As part of your professional development, this ISO 9001:2015 course offers you the opportunity to earn Professional Development Units (PDUs) from the Project Management Institute (PMI) and Professional Development Credits (PDCs) from the Society for Human Resource Management (SHRM). Quality Gurus Inc. is proud to be an authorized training partner of PMI (#6034) and a SHRM Recertification Provider.

PMI PDUs

• Earn PDUs: This course is approved by PMI and allows you to earn PDUs, essential for maintaining your PMI certifications such as PMP, CAPM, and others.
• Updated PMI Talent Triangle: The PDUs you earn from this course align with the updated PMI Talent Triangle, which now focuses on:
  • Ways of Working: Formerly Technical Project Management, this side emphasizes the technical aspects of managing projects.
  • Power Skills: Formerly Leadership, these skills include communication, leadership, and negotiation.
  • Business Acumen: Formerly Strategic and Business Management, this side covers the understanding and application of business knowledge.
• How to Claim: Upon completion of the course, you will receive a certificate of completion. You can then claim your PDUs by logging into the PMI website and submitting the course details along with your certificate.

SHRM PDCs

• Earn PDCs: This course is approved by SHRM for Professional Development Credits, vital for maintaining your SHRM-CP or SHRM-SCP certifications.
• Categories of PDCs: The PDCs you earn will cover various aspects of human resource management, enhancing your skills and knowledge in this domain.
• How to Claim: After completing the course, you will receive a certificate of completion. You can then submit this certificate through the SHRM certification portal to claim your PDCs.

Digital Certificate from Quality Gurus

• No Additional Cost: Upon successfully completing the course, you will receive a digital certificate from Quality Gurus at no additional cost. This certificate serves as a testament to your knowledge and skills in ISO 9001:2015 quality management.
• Recognition: The certificate is recognized by industry professionals and can be showcased on your LinkedIn profile, resume, or professional portfolio.
• Easy Access: Your digital certificate will be easily accessible and can be downloaded from the Quality Gurus learning platform once you have completed all course requirements.

Call to Action

Are you ready to elevate your quality management skills to the next level? Enroll in our comprehensive "Mastering ISO 9001:2015 Quality Management System" course today and gain the knowledge and practical tools you need to implement and maintain a robust QMS in your organization. With expert instruction, a comprehensive curriculum, and practical applications, this course is designed to help you succeed. Plus, you’ll earn valuable PMI PDUs and SHRM PDCs, and receive a digital certificate from Quality Gurus at no additional cost.

Enroll Now and start your journey towards mastering ISO 9001:2015 Quality Management System. Equip yourself with the skills to improve process efficiency, enhance product quality, and deliver greater value to your customers. Don’t miss out on this opportunity to enhance your professional credentials and advance your career.

Enroll in the Mastering ISO 9001:2015 Quality Management System Course

Join thousands of professionals who have enhanced their careers through Quality Gurus' comprehensive training programs. Your journey to becoming an expert in quality management starts here.