Lead Quality Management in the Organization • Transform the Organization to Become the Best-in-Class

Enroll now to get your digital badge, PMI® PDUs, and SHRM® PDCs at no extra cost—all included in the course price!

Welcome to the comprehensive Quality Management for Business Excellence course, designed to provide you with the knowledge and skills necessary to implement effective quality management systems and achieve operational excellence. This course covers a wide range of topics, from the fundamentals of quality management to advanced strategies for continuous improvement. Participants will learn how to develop, implement, and manage quality management systems that align with business goals and drive performance.

What is Quality Management?

Quality Management is the discipline of managing and improving the quality of products, services, and processes. It involves the systematic application of quality planning, quality assurance, quality control, and quality improvement practices. Effective quality management ensures that an organization’s outputs meet or exceed customer expectations, comply with regulatory requirements, and achieve organizational goals.

What Will You Learn?

This course offers a comprehensive curriculum designed to cover all aspects of Quality Management for Business Excellence. Here’s what you will learn:

Module 1: Fundamentals of Quality Management

  • Defining Quality: Understand different perspectives and dimensions of quality.
  • Quality in Manufacturing vs. Quality in Services: Learn the distinctions and similarities.
  • Evolution of Quality Management: Trace the journey from inspection to excellence.
  • Quality and Business Excellence: Explore the connection between quality management and business excellence.
  • Key Quality Management Concepts: Get introduced to the core concepts of inspection, control, and assurance.

Module 2: Quality Management Systems (QMS)

  • Introduction to Quality Management Systems: Learn the basics of QMS.
  • ISO 9001:2015 Explained: Gain a thorough understanding of ISO 9001:2015.
  • Implementing a QMS: Discover how to implement a QMS in your organization.
  • Overcoming Barriers and Cultivating a Culture of Quality: Address common challenges and foster a quality-centric culture.
  • Role of Leadership and Management: Understand the critical role of leadership in quality initiatives.

Module 3: The Role of Quality Gurus in Shaping Quality Thought

  • Edwards Deming and the 14 Principles: Explore Deming’s impact on quality management.
  • Joseph Juran and the Quality Trilogy: Understand Juran’s contributions to quality planning, control, and improvement.
  • Philip Crosby and the Zero Defects Concept: Learn about Crosby’s emphasis on preventing defects.
  • Other Influential Gurus: Gain insights into the contributions of other key figures in the field of quality management.

Module 4: Quality Tools and Techniques

Module 5: Measuring Success: The Cost of Quality and Performance Measurement

  • Understanding the Cost of Quality: Conformance and Non-conformance:

    • Learn to differentiate between the costs associated with conforming to quality standards and those resulting from non-conformance.
    • Understand how these costs impact overall business performance and profitability.
  • Measuring Quality Performance: Key Metrics and Indicators:

    • Discover essential metrics and indicators for assessing quality performance.
    • Learn to implement and monitor these metrics to ensure continuous improvement and achieve business excellence.
  • The Role of Quality Awards and Recognitions:

    • Explore the significance of quality awards and recognitions in driving excellence.
    • Understand how these accolades can motivate teams, enhance reputation, and reinforce a culture of quality within the organization.

Who is This Course on Quality Management for Business Excellence Suitable For?

This course is designed for a diverse audience, including but not limited to:

  • Quality Managers and Professionals: Individuals responsible for quality management and continuous improvement within their organizations.
  • Business Leaders and Executives: Senior managers and executives seeking to drive business excellence and performance improvement.
  • Project Managers: Professionals overseeing projects and needing to integrate quality management practices.
  • Process Improvement Specialists: Individuals focused on optimizing processes and achieving operational efficiency.
  • Students and Aspiring Quality Managers: Individuals pursuing a career in quality management or looking to expand their knowledge and skills in this area.
  • Anyone Interested in Quality Management: Individuals who want to gain a comprehensive understanding of quality management and its role in achieving business excellence.

What Should You Expect?

Upon completing this course, you can expect to:

  • Gain a thorough understanding of quality management principles and practices.
  • Develop the skills to design, implement, and manage effective quality management systems.
  • Acquire practical knowledge to lead continuous improvement initiatives.
  • Enhance your ability to achieve business excellence through quality management.
  • Be well-prepared to apply quality management strategies in your organization to drive performance and customer satisfaction.

Why This Course?

This course stands out for several reasons:

  • Expert Instruction: Learn from an instructor with extensive experience in quality management and a deep understanding of business excellence principles. The insights provided are not just theoretical but are backed by practical knowledge gained through years of experience in the field.
  • Comprehensive Curriculum: Cover all aspects of quality management, from basic concepts to advanced practices, ensuring a thorough understanding. The curriculum is meticulously designed to provide a step-by-step guide to mastering quality management in any organizational context.
  • Practical Approach: Focus on practical applications and real-world examples to ensure you can apply what you learn in your organization. The course includes case studies and examples from various industries, helping you understand how quality management principles are applied in real-life scenarios.
  • Flexible Learning: Access video lectures, readings, and quizzes at your own pace, fitting your learning into your busy schedule. The course materials are available 24/7, allowing you to learn whenever and wherever it’s convenient for you.
  • Recognition and Certification: Earn PMI PDUs and SHRM PDCs, and receive a digital certificate from Quality Gurus at no additional cost upon course completion. This recognition adds value to your professional credentials and demonstrates your commitment to continuous learning and development.


This course is accredited by the globally recognized The CPD Group (UK), which stands as a testament to the validity and acceptability of our educational offerings. The accreditation ensures that the training you receive meets rigorous standards for content quality and delivery effectiveness, enhancing its value and recognition within the professional community.

Obtain PMI PDUs and SHRM PDCs

As part of your professional development, this Quality Management for Business Excellence course offers you the opportunity to earn Professional Development Units (PDUs) from the Project Management Institute (PMI) and Professional Development Credits (PDCs) from the Society for Human Resource Management (SHRM). Quality Gurus Inc. is proud to be an authorized training partner of PMI (#6034) and a SHRM Recertification Provider.


  • Earn PDUs: This course is approved by PMI and allows you to earn PDUs, which are essential for maintaining your PMI certifications such as PMP, CAPM, and others.
  • Updated PMI Talent Triangle: The PDUs you earn from this course align with the updated PMI Talent Triangle, which now focuses on:
    • Ways of Working: Formerly Technical Project Management, this side emphasizes the technical aspects of managing projects, including methodologies, tools, and techniques.
    • Power Skills: Formerly Leadership, these skills include communication, leadership, negotiation, and emotional intelligence.
    • Business Acumen: Formerly Strategic and Business Management, this side covers the understanding and application of business knowledge, including strategy, innovation, and market dynamics.
  • How to Claim: Upon completion of the course, you will receive a certificate of completion. You can then claim your PDUs by logging into the PMI website and submitting the course details along with your certificate.


  • Earn PDCs: This course is approved by SHRM for Professional Development Credits, which are vital for maintaining your SHRM-CP or SHRM-SCP certifications.
  • Categories of PDCs: The PDCs you earn will cover various aspects of human resource management, enhancing your skills and knowledge in this domain.
  • How to Claim: After completing the course, you will receive a certificate of completion. You can then submit this certificate through the SHRM certification portal to claim your PDCs.

Digital Certificate from Quality Gurus

  • No Additional Cost: Upon successfully completing the course, you will receive a digital certificate from Quality Gurus at no additional cost. This certificate serves as a testament to your knowledge and skills in Quality Management for Business Excellence.
  • Recognition: The certificate is recognized by industry professionals and can be showcased on your LinkedIn profile, resume, or professional portfolio.
  • Easy Access: Your digital certificate will be easily accessible and can be downloaded from the Quality Gurus learning platform once you have completed all course requirements.

Call to Action

Are you ready to take your quality management skills to the next level? Enroll in our comprehensive Quality Management for Business Excellence course today and gain the knowledge and practical tools you need to design, implement, and manage effective quality management systems. With expert instruction, a comprehensive curriculum, and practical applications, this course is designed to help you succeed. Plus, you’ll earn valuable PMI PDUs and SHRM PDCs, and receive a digital certificate from Quality Gurus at no additional cost.

Enroll Now and start your journey towards mastering Quality Management for Business Excellence. Equip yourself with the skills to improve processes, enhance product quality, and achieve operational excellence. Don’t miss out on this opportunity to enhance your professional credentials and advance your career.

Enroll in the Quality Management for Business Excellence Course

Join thousands of professionals who have enhanced their careers through Quality Gurus' comprehensive training programs. Your journey to becoming an expert in quality management and business excellence starts here.

Why Choose Us:

Affordable Learning:

Expand Your Skills Without Shrinking Your Wallet
Enjoy high-quality training programs at prices designed for every budget, making learning accessible to all.

Expert Instruction:

Learn From the Best in the Industry
Our courses are taught by seasoned professionals with decades of expertise, ensuring you receive top-tier education.

Professional Development Units:

Enhance your professional profile with our courses that offer PDUs and PDCs at no extra cost, supporting your ongoing certification needs.

Flexible Learning Options:

Study When and Where It Suits You
Our courses are fully online, allowing you to learn at your own pace and convenience, fitting education seamlessly into your life.

Digital Verification:

Showcase Your Achievements with Digital Badges
Each course completion comes with a Quality Gurus Certificate featuring a digital verifiable badge to demonstrate your learning milestones.

Lifetime Validity:

Certificates Valid for a Lifetime
Your achievements are enduring; our certificates do not require renewal fees or additional subscriptions, simplifying your professional journey.

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