ISO 10009:2024

ISO 10009:2024 provides practical guidance for selecting, applying, and managing quality tools within a quality management system. It helps organizations choose the right tools for problem solving, process improvement, decision making, analysis, and innovation. The standard does not introduce new tools but organizes widely used quality tools into categories, explains when and how to apply them, and encourages a systematic approach to improving performance. ISO 10009:2024 is especially useful for quality managers, improvement teams, and organizations aiming to strengthen their QMS with structured, effective use of proven tools.If you want to explore these tools in a simple and engaging way, check out the interactive periodic table below and learn more about each tool with a single click. Periodic Table of Quality Management Tools Periodic Table of Quality Management Tools An interactive guide to quality management tools organized by categories (ISO 10009:2024). Click on any element to learn more about the tool, its purpose, and related techniques. All Tools Strategy Process Approach and Planning Risk and Opportunity Objectives and Objective Management Customer Focus/Perception Process Performance Inventory Management/Preservation Detection and Prevention Process Control Tools Corrective Action/Problem Analysis Improvement Families of Management Tools Strategy Process Approach and Planning Risk and Opportunity Objectives and Objective Management Customer Focus/Perception Process Performance Inventory Management/Preservation Detection and Prevention Process Control Tools Corrective Action/Problem Analysis Improvement Families of Management Tools Click on any element to view detailed information about the quality management tool. × Tool Name Category Purpose: To do something Description of the tool and how it works. Related Tools: const categories ; const qualityTools , "description": "SWOT uses a four-quadrant matrix to capture internal strengths and weaknesses alongside external opportunities and threats. Comparing the quadrants helps teams decide how to build on advantages, address gaps, seize opportunities and mitigate risks.", "url": "https://www.qualitygurus.com/what-is-a-swot-analysis-and-why-you-should-be-doing-it/" }, { "id": 2, "symbol": "PESTLE", "name": "PESTLE analysis", "category": "Strategy", "categoryClass": "strategy", "group": 2, "period": 1, "purpose": "Survey macro-environmental factors across political, economic, social, technological, legal and environmental domains.", "relatedTools": , "description": "PESTLE examines six dimensions of the external environment: politics, economics, society, technology, law and ecology. Understanding these wider influences helps organisations align strategies with the broader context.", "url": null }, { "id": 3, "symbol": "5Forces", "name": "Porter’s five or six forces", "category": "Strategy", "categoryClass": "strategy", "group": 3, "period": 1, "purpose": "Analyse industry competitiveness and profitability drivers using five (or six) forces.", "relatedTools": , "description": "Porter's framework evaluates the bargaining power of buyers and suppliers, the threat of new entrants and substitute products, and the intensity of rivalry among existing firms. Some versions add complements as a sixth force. Understanding each force clarifies market attractiveness and strategic positioning.", "url": "https://www.qualitygurus.com/porters-5-competitive-forces/" }, { "id": 4, "symbol": "Vision", "name": "Vision statement", "category": "Strategy", "categoryClass": "strategy", "group": 4, "period": 1, "purpose": "Describe the aspirational future state the organisation aims to achieve.", "relatedTools": , "description": "A vision statement paints an inspiring picture of what an organisation wants to become or accomplish over time. It guides strategic choices, energises employees and communicates a shared sense of direction.", "url": "https://www.qualitygurus.com/strategic-planning-vmosa/" }, { "id": 5, "symbol": "Mission", "name": "Mission statement", "category": "Strategy", "categoryClass": "strategy", "group": 5, "period": 1, "purpose": "Explain why the organisation exists and what it intends to do.", "relatedTools": , "description": "The mission statement defines the organisation's core purpose, its primary activities and the value it offers to stakeholders. It clarifies whom it serves and serves as a compass for decision-making.", "url": "https://www.qualitygurus.com/strategic-planning-vmosa/" }, { "id": 6, "symbol": "SIPOC", "name": "SIPOC/COPIS", "category": "Process Approach and Planning", "categoryClass": "process-approach-and-planning", "group": 1, "period": 2, "purpose": "Provide a simple overview of a process from suppliers to customers.", "relatedTools": , "description": "SIPOC/COPIS diagrams list suppliers, inputs, high-level process steps, outputs and customers. They set clear boundaries for improvement work and ensure everyone understands who provides what and who receives the results.", "url": "https://www.qualitygurus.com/sipoc/" }, { "id": 7, "symbol": "Turtle", "name": "Turtle diagram", "category": "Process Approach and Planning", "categoryClass": "process-approach-and-planning", "group": 2, "period": 2, "purpose": "Depict a process and its interfaces using a simple 'turtle' diagram.", "relatedTools": , "description": "The turtle diagram displays a process in the centre with its inputs, outputs, resources, procedures and responsible roles arranged around it like legs and head. It gives a concise view of what goes into and comes out of a process and who is involved.", "url": "https://www.qualitygurus.com/turtle-diagram/" }, { "id": 8, "symbol": "CP", "name": "Control plan", "category": "Process Approach and Planning", "categoryClass": "process-approach-and-planning", "group": 3, "period": 2, "purpose": "Document how a process will be controlled to maintain consistent quality.", "relatedTools": , "description": "A control plan lists important process steps, measurable characteristics, control methods, sampling frequency and what to do if something goes wrong. It helps operators and managers keep processes stable and outputs within specification.", "url": "https://www.qualitygurus.com/what-is-a-control-plan/" }, { "id": 9, "symbol": "Flow", "name": "Flow diagram/Swim lane/Cross-functional", "category": "Process Approach and Planning", "categoryClass": "process-approach-and-planning", "group": 4, "period": 2, "purpose": "Visualise how work flows through a process and assign responsibilities.", "relatedTools": , "description": "Flow charts and swim-lane diagrams outline the sequence of activities and show which department or role performs each step. They reveal hand-offs, parallel tasks and potential bottlenecks to support process improvement.", "url": "https://www.qualitygurus.com/flowcharts-the-ultimate-tool-for-visualizing-information/" }, { "id": 10, "symbol": "RACI", "name": "Authority matrix/RACI/RASCI", "category": "Process Approach and Planning", "categoryClass": "process-approach-and-planning", "group": 5, "period": 2, "purpose": "Clarify who is responsible, accountable, consulted and informed for tasks.", "relatedTools": , "description": "A RACI or authority matrix lists tasks on one axis and roles on the other, marking whether each role is responsible, accountable, consulted, informed or supportive. It reduces ambiguity and ensures accountability.", "url": "https://www.qualitygurus.com/raci-matrix/" }, { "id": 11, "symbol": "SWIFT", "name": "SWIFT", "category": "Risk and Opportunity", "categoryClass": "risk-and-opportunity", "group": 1, "period": 3, "purpose": "Use structured 'what if' questions to identify potential risks or issues.", "relatedTools": , "description": "SWIFT sessions gather cross-functional teams to brainstorm possible deviations by asking hypothetical questions about each process step. The technique encourages systematic exploration of threats and helps prioritise preventive actions.", "url": null }, { "id": 12, "symbol": "RR", "name": "Risk register/Risk assessment", "category": "Risk and Opportunity", "categoryClass": "risk-and-opportunity", "group": 2, "period": 3, "purpose": "Record and manage identified risks and their treatments.", "relatedTools": , "description": "A risk register captures details of each risk, including its description, likelihood, impact, owner, response plan and status. It is updated throughout a project or operation to monitor risks and ensure mitigation actions are tracked.", "url": "https://www.qualitygurus.com/how-chatgpt-is-transforming-fmea-for-modern-quality-and-risk-management/" }, { "id": 13, "symbol": "FMEA", "name": "Failure mode and effects analysis (FMEA)", "category": "Risk and Opportunity", "categoryClass": "risk-and-opportunity", "group": 3, "period": 3, "purpose": "Identify potential failure modes and prioritise preventive measures.", "relatedTools": , "description": "Failure Mode and Effects Analysis lists ways a product or process could fail, the causes and effects, and the ability to detect them. It assigns risk priority numbers so teams can focus on the most significant risks and implement safeguards.", "url": "https://www.qualitygurus.com/ecourses/ai-powered-failure-modes-and-effects-analysis-fmea/" }, { "id": 14, "symbol": "HM", "name": "Traffic light/Heat map", "category": "Risk and Opportunity", "categoryClass": "risk-and-opportunity", "group": 4, "period": 3, "purpose": "Represent risk levels or performance status with colour codes.", "relatedTools": , "description": "Heat maps or traffic light charts use colours such as green, amber and red to indicate low, medium and high levels of risk or performance. They offer a quick visual summary of areas needing attention.", "url": null }, { "id": 15, "symbol": "Kaizen", "name": "Kaizen", "category": "Objectives and Objective Management", "categoryClass": "objectives-and-objective-management", "group": 1, "period": 4, "purpose": "Foster continual improvement through many small, incremental changes.", "relatedTools": , "description": "Kaizen encourages everyone to look for and implement minor improvements in processes, equipment or working practices. Over time, these small changes compound into significant gains in efficiency and quality.", "url": "https://www.qualitygurus.com/kaizen/" }, { "id": 16, "symbol": "Hoshin", "name": "Hoshin Kanri (X-matrix)", "category": "Objectives and Objective Management", "categoryClass": "objectives-and-objective-management", "group": 2, "period": 4, "purpose": "Align breakthrough objectives with daily activities through structured planning.", "relatedTools": , "description": "Hoshin Kanri, also known as policy deployment, uses planning matrices to link strategic goals to department objectives, projects and measures. Regular reviews ensure that actions remain aligned with long-term priorities.", "url": "https://www.qualitygurus.com/glossary/h/#t-1747346089274" }, { "id": 17, "symbol": "MBO", "name": "Management by objectives (MBO)", "category": "Objectives and Objective Management", "categoryClass": "objectives-and-objective-management", "group": 3, "period": 4, "purpose": "Manage performance by setting clear objectives and measuring results.", "relatedTools": , "description": "Management by Objectives involves agreeing on goals between managers and employees, tracking progress and evaluating performance based on outcomes. This approach aims to increase engagement and accountability.", "url": null }, { "id": 18, "symbol": "QFD", "name": "Quality function deployment (QFD)", "category": "Customer Focus/Perception", "categoryClass": "customer-focus-perception", "group": 1, "period": 5, "purpose": "Translate customer requirements into product or service design characteristics.", "relatedTools": , "description": "Quality Function Deployment uses matrices, often depicted as a house of quality, to convert the voice of the customer into engineering characteristics. It helps prioritise features and ensure the final design meets customer expectations.", "url": "https://www.qualitygurus.com/quality-function-deployment-qfd/" }, { "id": 19, "symbol": "NPS", "name": "Net promoter score (NPS)", "category": "Customer Focus/Perception", "categoryClass": "customer-focus-perception", "group": 2, "period": 5, "purpose": "Gauge customer loyalty by measuring willingness to recommend.", "relatedTools": , "description": "Net Promoter Score is calculated by asking customers how likely they are to recommend a product or service on a scale of zero to ten and subtracting the percentage of detractors from promoters. It provides a simple indicator of satisfaction and growth potential.", "url": "https://www.qualitygurus.com/examples-of-kpis/#t-1665931465848" }, { "id": 20, "symbol": "Kano", "name": "Kano model", "category": "Customer Focus/Perception", "categoryClass": "customer-focus-perception", "group": 3, "period": 5, "purpose": "Categorise customer needs by how they influence satisfaction.", "relatedTools": , "description": "The Kano model distinguishes between basic needs, performance needs and excitement features. Understanding these categories helps prioritise attributes that prevent dissatisfaction and those that delight customers.", "url": "https://www.qualitygurus.com/kano-analysis/" }, { "id": 21, "symbol": "Pugh", "name": "Pugh matrix/Decision matrix", "category": "Customer Focus/Perception", "categoryClass": "customer-focus-perception", "group": 4, "period": 5, "purpose": "Structured tool for comparing multiple options against a set of criteria to aid decision-making", "relatedTools": , "description": "A Pugh matrix (also known as a decision matrix) is a method used by teams to evaluate and compare multiple alternatives against defined criteria. The process begins by listing the decision criteria (often weighted by importance) and the options being considered. Typically arranged as a table, each option is scored relative to each criterion (sometimes using a simple scale like +1, 0, –1 where +1 means better than a baseline, 0 means equal, –1 means worse, or using numeric scores). If weights are used, scores are multiplied by the weight of that criterion. Finally, the scores for each option are summed (yielding a weighted total if applicable). The matrix layout allows decision-makers to see where each option has advantages or disadvantages, and the total scores indicate which option performs best overall. For example, in selecting a supplier, criteria might include cost, quality, and delivery time with weights reflecting their priority. After scoring suppliers A, B, C on each, the Pugh matrix would clearly show which supplier has the highest total (and in which areas each supplier is strong or weak). This technique makes the decision process more objective and transparent, and it fosters discussion about the reasoning behind scores (helping teams reach consensus).", "url": "https://www.qualitygurus.com/pugh-matrix-for-effective-decision-making/" }, { "id": 22, "symbol": "ToC", "name": "Theory of constraints (ToC)", "category": "Process Performance", "categoryClass": "process-performance", "group": 1, "period": 6, "purpose": "Improve a system by addressing its most constraining factor.", "relatedTools": , "description": "The Theory of Constraints posits that overall performance is limited by a single bottleneck. The five focusing steps (identify, exploit, subordinate, elevate and repeat) are used to manage the constraint and increase throughput.", "url": "https://www.qualitygurus.com/theory-of-constraints-toc/" }, { "id": 23, "symbol": "VSM", "name": "Value stream management (VSM)", "category": "Process Performance", "categoryClass": "process-performance", "group": 2, "period": 6, "purpose": "Map and enhance the flow of materials and information across a process.", "relatedTools": , "description": "Value Stream Maps depict every step required to deliver a product or service, showing both value-added and wasteful activities. Teams analyse the current state and design a future state with smoother flow and less waste.", "url": "https://www.qualitygurus.com/value-stream-mapping-navigating-process-efficiency/" }, { "id": 24, "symbol": "Muda", "name": "Process wastes (Muda)", "category": "Process Performance", "categoryClass": "process-performance", "group": 3, "period": 6, "purpose": "Identify and eliminate non-value-adding activities in processes.", "relatedTools": , "description": "The concept of Muda recognises types of waste such as defects, overproduction, waiting, transport, over-processing, excess inventory and unnecessary motion. Eliminating these wastes is central to lean improvement.", "url": "https://www.qualitygurus.com/seven-eight-types-of-wastes-timwood/" }, { "id": 25, "symbol": "WBS", "name": "Work breakdown structure (WBS)", "category": "Process Performance", "categoryClass": "process-performance", "group": 4, "period": 6, "purpose": "Break complex work into manageable parts for planning and control.", "relatedTools": , "description": "A Work Breakdown Structure decomposes a project into smaller deliverables and tasks, often in a hierarchical tree. It assists with estimating, scheduling, assigning responsibilities and tracking progress.", "url": "https://www.qualitygurus.com/what-is-wbs/" }, { "id": 26, "symbol": "Spag", "name": "Spaghetti diagram", "category": "Process Performance", "categoryClass": "process-performance", "group": 5, "period": 6, "purpose": "Show how people or materials move through a layout to uncover inefficiencies.", "relatedTools": , "description": "A spaghetti diagram traces the actual paths taken on a floor plan, revealing excessive travel, crossing flows or backtracking. Redesigning layouts based on this insight improves ergonomics and efficiency.", "url": "https://www.qualitygurus.com/spaghetti-diagrams-for-process-improvement/" }, { "id": 27, "symbol": "5S", "name": "5S", "category": "Process Performance", "categoryClass": "process-performance", "group": 6, "period": 6, "purpose": "Create and sustain a clean, organised and efficient work environment.", "relatedTools": , "description": "The 5S methodology encourages sorting what is needed, setting items in order, cleaning and inspecting the workspace, standardising arrangements and sustaining discipline. It improves safety, quality and morale.", "url": "https://www.qualitygurus.com/5s-for-workplace-improvement/" }, { "id": 28, "symbol": "OEE", "name": "Overall equipment effectiveness (OEE)", "category": "Process Performance", "categoryClass": "process-performance", "group": 7, "period": 6, "purpose": "Measure the overall effectiveness of equipment by combining availability, performance and quality.", "relatedTools": , "description": "Overall Equipment Effectiveness multiplies the percentage of time a machine is available, the speed at which it runs relative to its design rate and the proportion of defect-free output. Tracking OEE highlights where losses occur and guides improvement.", "url": "https://www.qualitygurus.com/overall-equipment-effectiveness-oee-analysis-app/" }, { "id": 29, "symbol": "Heij", "name": "Production levelling (Heijunka)", "category": "Process Performance", "categoryClass": "process-performance", "group": 8, "period": 6, "purpose": "Smooth production volume and mix to reduce variability and waste.", "relatedTools": , "description": "Heijunka leveling evens out production by sequencing different products in small batches and matching output to average demand. It reduces inventory, lead times and workload fluctuations in lean systems.", "url": "https://www.qualitygurus.com/glossary/h/#t-1747346089274" }, { "id": 30, "symbol": "Kanban", "name": "Kanban", "category": "Inventory Management/Preservation", "categoryClass": "inventory-management-preservation", "group": 1, "period": 7, "purpose": "Control workflow with a visual pull system that signals when to produce or move items.", "relatedTools": , "description": "Kanban uses cards, boards or electronic signals to authorise the start of work only when downstream demand exists. It prevents overproduction, visualises status and facilitates continuous flow.", "url": "https://www.qualitygurus.com/kanban-principles-benefits-and-how-to-get-started/" }, { "id": 31, "symbol": "JIT", "name": "Just-in-time (JIT)", "category": "Inventory Management/Preservation", "categoryClass": "inventory-management-preservation", "group": 2, "period": 7, "purpose": "Reduce inventory and waste by receiving or producing items just as they are needed.", "relatedTools": , "description": "Just-in-time production times deliveries and operations so materials arrive only when required. It lowers stock levels but depends on reliable processes, suppliers and demand signals.", "url": "https://www.qualitygurus.com/just-in-time-jit-production-and-its-integration-with-lean-concepts/" }, { "id": 32, "symbol": "Poka", "name": "Error proofing/Poka-yoke", "category": "Detection and Prevention", "categoryClass": "detection-and-prevention", "group": 1, "period": 8, "purpose": "Prevent or immediately detect mistakes to keep defects from reaching customers.", "relatedTools": , "description": "Poka-yoke, or error-proofing, uses simple devices or design features to make it difficult to perform a task incorrectly or to flag errors when they happen. Examples include guides, sensors or checklists.", "url": "https://www.qualitygurus.com/poka-yoke-fool-proofing-or-the-mistake-proofing/" }, { "id": 33, "symbol": "Visual", "name": "Visual aid", "category": "Detection and Prevention", "categoryClass": "detection-and-prevention", "group": 2, "period": 8, "purpose": "Use visual signals to convey information and make abnormal conditions obvious.", "relatedTools": , "description": "Visual aids such as colour coding, signs, labels, Kanban boards and performance displays make process status and instructions clear at a glance. They support standardised work and prompt action when things deviate.", "url": "https://www.qualitygurus.com/visual-factory/" }, { "id": 34, "symbol": "COQ", "name": "Cost of quality (COQ)", "category": "Detection and Prevention", "categoryClass": "detection-and-prevention", "group": 3, "period": 8, "purpose": "Evaluate the financial impact of ensuring quality and preventing or correcting defects.", "relatedTools": , "description": "The Cost of Quality framework divides costs into prevention, appraisal and failure categories (internal and external). Analysing these costs helps organisations invest appropriately in quality improvement.", "url": "https://www.qualitygurus.com/cost-of-quality/" }, { "id": 35, "symbol": "Box", "name": "Box plot", "category": "Process Control Tools", "categoryClass": "process-control-tools", "group": 2, "period": 9, "purpose": "Summarise a dataset's central tendency and variability in a single display.", "relatedTools": , "description": "A box plot shows the median, quartile boundaries and overall range of data, with whiskers or points indicating outliers. It provides a quick visual summary of distribution and spread.", "url": "https://www.qualitygurus.com/visualize-your-data-with-box-and-whisker-plots/" }, { "id": 36, "symbol": "Pie", "name": "Pie chart", "category": "Process Control Tools", "categoryClass": "process-control-tools", "group": 3, "period": 9, "purpose": "Show proportional relationships among parts of a whole.", "relatedTools": , "description": "Pie charts divide a circle into slices whose areas correspond to category percentages. They are effective for illustrating simple part-to-whole comparisons with a limited number of categories.", "url": null }, { "id": 37, "symbol": "Radar", "name": "Radar chart/Spider diagram", "category": "Process Control Tools", "categoryClass": "process-control-tools", "group": 4, "period": 9, "purpose": "Compare multiple variables across a common set of categories.", "relatedTools": , "description": "Radar charts plot values along several axes that radiate from a central point, connecting them to form a polygon. They are used to compare different items' profiles on the same criteria.", "url": null }, { "id": 38, "symbol": "Pre", "name": "Pre-control", "category": "Process Control Tools", "categoryClass": "process-control-tools", "group": 5, "period": 9, "purpose": "Provide a simple, visual means to monitor process performance without complex statistics.", "relatedTools": , "description": "Pre-control divides specification limits into coloured zones (green in control, yellow warning and red out of control). Sampling results plotted in these zones guide the operator's response without needing control limits or calculations.", "url": "https://www.qualitygurus.com/pre-control-charts/" }, { "id": 39, "symbol": "CTQ", "name": "Critical to quality (CTQ) trees", "category": "Process Control Tools", "categoryClass": "process-control-tools", "group": 6, "period": 9, "purpose": "Break down broad customer needs into specific, measurable characteristics.", "relatedTools": , "description": "A Critical-to-Quality tree starts with a general requirement and then systematically asks what aspects are essential, drilling down until quantifiable performance measures are defined. It helps prioritise design and process characteristics that matter to customers.", "url": "https://www.qualitygurus.com/unlocking-customer-requirements-with-a-ctq-tree/" }, { "id": 40, "symbol": "Pareto", "name": "Pareto chart", "category": "Process Control Tools", "categoryClass": "process-control-tools", "group": 7, "period": 9, "purpose": "Identify the few causes that contribute most to a problem or effect.", "relatedTools": , "description": "Pareto charts plot categories in descending order of frequency or impact and overlay a cumulative percentage line. They are based on the 80/20 principle: a small number of causes often account for most of the effect.", "url": "https://www.qualitygurus.com/seven-quality-tools-pareto-chart/" }, { "id": 41, "symbol": "GRR", "name": "Gage R&R (Repeatability & Reproducibility)", "category": "Process Control Tools", "categoryClass": "process-control-tools", "group": 8, "period": 9, "purpose": "Determine how much measurement variation comes from the gaging process.", "relatedTools": , "description": "A Gage Repeatability and Reproducibility study separates measurement system variation into repeatability (same operator, same instrument) and reproducibility (different operators). Assessing Gage R&R ensures measurements are reliable relative to tolerance requirements.", "url": "https://www.qualitygurus.com/gage-repeatability-and-reproducibility-grr-an-overview/" }, { "id": 42, "symbol": "RCA", "name": "Root cause analysis (RCA)", "category": "Corrective Action/Problem Analysis", "categoryClass": "corrective-action-problem-analysis", "group": 1, "period": 10, "purpose": "Identify underlying causes of problems to prevent recurrence.", "relatedTools": , "description": "Root Cause Analysis is an umbrella term for methods such as fishbone diagrams, five whys and cause-and-effect analysis that seek to go beyond symptoms. Addressing true root causes leads to solutions that are more permanent.", "url": null }, { "id": 43, "symbol": "DTree", "name": "Decision tree", "category": "Corrective Action/Problem Analysis", "categoryClass": "corrective-action-problem-analysis", "group": 2, "period": 10, "purpose": "Map decision options, chance events and outcomes to support informed choices.", "relatedTools": , "description": "Decision trees branch out from a starting point to show alternative actions, random events and resulting consequences. Quantifying probabilities and payoffs enables evaluation of expected value and risk.", "url": null }, { "id": 44, "symbol": "FTA", "name": "Fault tree analysis (FTA)", "category": "Corrective Action/Problem Analysis", "categoryClass": "corrective-action-problem-analysis", "group": 3, "period": 10, "purpose": "Analyse how combinations of failures can lead to a system-level fault.", "relatedTools": , "description": "Fault Tree Analysis uses logic gates to connect basic events (component failures or errors) to a top undesirable event. It helps design in redundancy, identify critical components and prioritise risk reduction.", "url": null }, { "id": 45, "symbol": "5Why", "name": "Five whys analysis", "category": "Corrective Action/Problem Analysis", "categoryClass": "corrective-action-problem-analysis", "group": 4, "period": 10, "purpose": "Uncover the root cause of a problem by repeatedly asking why it occurs.", "relatedTools": , "description": "The Five Whys method involves asking why at least five times to move past superficial symptoms and reveal underlying causes. It is simple to apply and often used in conjunction with other problem-solving tools.", "url": null }, { "id": 46, "symbol": "Fish", "name": "Fishbone/Ishikawa diagrams", "category": "Corrective Action/Problem Analysis", "categoryClass": "corrective-action-problem-analysis", "group": 5, "period": 10, "purpose": "Organise potential causes of a problem into structured categories.", "relatedTools": , "description": "Fishbone or Ishikawa diagrams resemble a fish skeleton, with the problem at the head and major cause categories such as methods, machines, people and materials forming the bones. They facilitate brainstorming and sorting of possible root causes.", "url": null }, { "id": 47, "symbol": "IsNot", "name": "Is/is not analysis", "category": "Corrective Action/Problem Analysis", "categoryClass": "corrective-action-problem-analysis", "group": 6, "period": 10, "purpose": "Define the boundaries of a problem by stating what it is and what it is not.", "relatedTools": , "description": "Is/is not analysis lists attributes such as what, where, when and who is affected and contrasts them with conditions where the problem does not occur. This helps clarify the problem scope and avoid chasing irrelevant causes.", "url": null }, { "id": 48, "symbol": "Bench", "name": "Benchmarking", "category": "Improvement", "categoryClass": "improvement", "group": 1, "period": 11, "purpose": "Compare processes or performance to identify best practices and performance gaps.", "relatedTools": , "description": "Benchmarking involves studying other organisations, whether internal peers, competitors or industry leaders, to learn how they achieve superior performance. Adapted insights guide improvements to close gaps.", "url": null }, { "id": 49, "symbol": "Affin", "name": "Affinity diagram", "category": "Improvement", "categoryClass": "improvement", "group": 2, "period": 11, "purpose": "Group related ideas into themes to make sense of large sets of information.", "relatedTools": , "description": "In an affinity diagram, participants silently group individual ideas written on cards according to natural relationships. Naming each cluster reveals underlying patterns and supports further analysis.", "url": null }, { "id": 50, "symbol": "QCC", "name": "Quality circles/QC circles", "category": "Improvement", "categoryClass": "improvement", "group": 3, "period": 11, "purpose": "Empower employees to propose and implement improvements in their own work areas.", "relatedTools": , "description": "Quality circles consist of small groups of frontline workers and supervisors who meet regularly to discuss quality or productivity issues, analyse them using basic tools and recommend or implement solutions. The approach fosters participation and local ownership.", "url": null }, { "id": 51, "symbol": "Brain", "name": "Brainstorming", "category": "Improvement", "categoryClass": "improvement", "group": 4, "period": 11, "purpose": "Generate a broad list of ideas by encouraging free, unconstrained thinking.", "relatedTools": , "description": "Brainstorming sessions bring together participants who suggest ideas without criticism. Only after a wide range of suggestions is gathered do teams evaluate and consolidate them.", "url": null }, { "id": 52, "symbol": "Hats", "name": "Six Thinking Hats", "category": "Improvement", "categoryClass": "improvement", "group": 5, "period": 11, "purpose": "Encourage a balanced discussion by adopting different thinking styles.", "relatedTools": , "description": "The Six Thinking Hats technique assigns metaphorical coloured hats representing modes such as facts, emotions, cautions, benefits, creativity and process control. By sequentially focusing on each perspective, teams explore problems comprehensively.", "url": null }, { "id": 53, "symbol": "SixSig", "name": "Six Sigma programme", "category": "Families of Management Tools", "categoryClass": "families-of-management-tools", "group": 1, "period": 12, "purpose": "Reduce defects and variability using a structured, data-driven improvement methodology.", "relatedTools": , "description": "Six Sigma combines the DMAIC cycle for improving existing processes and DMADV for designing new ones with statistical analysis to identify root causes and optimise performance. Trained practitioners lead projects that aim for dramatic reductions in defects and costs.", "url": null }, { "id": 54, "symbol": "TQM", "name": "Total quality management (TQM)", "category": "Families of Management Tools", "categoryClass": "families-of-management-tools", "group": 2, "period": 12, "purpose": "Achieve customer satisfaction and long-term success through continuous improvement and involvement of all employees.", "relatedTools": , "description": "Total Quality Management is a management philosophy that integrates quality into the culture of the organisation. It emphasises customer focus, employee engagement, process orientation and data-driven decisions. TQM uses tools and methods such as PDCA, quality circles and benchmarking to foster ongoing improvement.", "url": null }]; function createPeriodicTable() { const tableContainer document.getElementById('periodic-table'); tableContainer.innerHTML ''; qualityTools.forEach(tool > { tableContainer.appendChild(createElementCell(tool)); }); } function createElementCell(tool) { const element document.createElement('div'); element.className 'element ' + tool.categoryClass; element.setAttribute('data-category', tool.categoryClass); element.setAttribute('data-id', tool.id); element.innerHTML ` ${tool.id} ${tool.symbol} ${tool.name} `; element.addEventListener('click', () > showPopup(tool)); return element; } function showPopup(tool) { const popupTitle document.getElementById('popup-title'); const popupCategory document.getElementById('popup-category'); const popupPurpose document.getElementById('popup-purpose'); const popupDescription document.getElementById('popup-description'); const popupRelatedList document.getElementById('popup-related-list'); const popupOverlay document.getElementById('popup-overlay'); popupTitle.textContent tool.name; popupCategory.textContent tool.category; popupCategory.className 'popup-category ' + tool.categoryClass; popupPurpose.textContent 'Purpose: ' + tool.purpose; popupDescription.textContent tool.description; const existingLinkContainer document.getElementById('tool-link-container'); if (existingLinkContainer) { existingLinkContainer.remove(); } const toolLinkContainer document.createElement('div'); toolLinkContainer.id 'tool-link-container'; toolLinkContainer.style.marginTop '15px'; toolLinkContainer.style.marginBottom '15px'; const toolLink document.createElement('a'); let toolUrl; if (tool.url) { toolUrl tool.url; } else { const searchTerm encodeURIComponent(tool.name); toolUrl 'https://www.qualitygurus.com/?s' + searchTerm; } toolLink.href toolUrl; toolLink.textContent 'View Tool Details on QualityGurus.com'; toolLink.target '_blank'; toolLink.style.display 'inline-block'; toolLink.style.padding '8px 15px'; toolLink.style.backgroundColor 'var(--basic-tools)'; toolLink.style.color 'white'; toolLink.style.textDecoration 'none'; toolLink.style.borderRadius 'var(--border-radius)'; toolLink.style.fontWeight '500'; toolLink.style.transition 'background-color 0.3s ease'; toolLink.addEventListener('mouseover', () > { toolLink.style.backgroundColor '#357ae8'; }); toolLink.addEventListener('mouseout', () > { toolLink.style.backgroundColor 'var(--basic-tools)'; }); toolLinkContainer.appendChild(toolLink); popupDescription.parentNode.insertBefore(toolLinkContainer, popupDescription.nextSibling); popupRelatedList.innerHTML ''; if (tool.relatedTools && tool.relatedTools.length > 0) { tool.relatedTools.forEach(relatedToolName > { const li document.createElement('li'); const link document.createElement('a'); link.textContent relatedToolName; const relatedTool qualityTools.find(t > t.name relatedToolName); let relatedToolUrl; if (relatedTool && relatedTool.url) { relatedToolUrl relatedTool.url; } else { const searchTerm encodeURIComponent(relatedToolName); relatedToolUrl 'https://www.qualitygurus.com/?s' + searchTerm; } link.href relatedToolUrl; link.target '_blank'; link.style.display 'inline-block'; link.style.padding '5px 10px'; link.style.backgroundColor '#e0e0e0'; link.style.color '#333'; link.style.textDecoration 'none'; link.style.borderRadius '15px'; link.style.fontSize '0.9rem'; link.style.transition 'background-color 0.2s ease'; link.addEventListener('mouseover', () > { link.style.backgroundColor '#ccc'; }); link.addEventListener('mouseout', () > { link.style.backgroundColor '#e0e0e0'; }); li.appendChild(link); popupRelatedList.appendChild(li); }); } else { popupRelatedList.innerHTML ' None '; } popupOverlay.classList.add('active'); } function closePopup() { document.getElementById('popup-overlay').classList.remove('active'); } function filterElements(category) { const elements document.querySelectorAll('.element:not(.empty)'); elements.forEach(element > { if (category 'all' || element.getAttribute('data-category') category) { element.classList.remove('hidden'); } else { element.classList.add('hidden'); } }); } function searchElements(query) { const elements document.querySelectorAll('.element:not(.empty)'); const lowerQuery query.toLowerCase(); elements.forEach(element > { const toolId element.getAttribute('data-id'); const tool qualityTools.find(t > t.id.toString() toolId); if (tool && ( tool.name.toLowerCase().includes(lowerQuery) || tool.symbol.toLowerCase().includes(lowerQuery) || tool.category.toLowerCase().includes(lowerQuery) || tool.purpose.toLowerCase().includes(lowerQuery) )) { element.classList.remove('hidden'); } else { element.classList.add('hidden'); } }); } document.addEventListener('DOMContentLoaded', () > { createPeriodicTable(); const filterButtons document.querySelectorAll('.filter-btn'); filterButtons.forEach(button > { button.addEventListener('click', () > { filterButtons.forEach(btn > btn.classList.remove('active')); button.classList.add('active'); filterElements(button.getAttribute('data-filter')); }); }); const searchInput document.querySelector('.search-input'); searchInput.addEventListener('input', () > { searchElements(searchInput.value); }); document.getElementById('popup-close').addEventListener('click', closePopup); document.getElementById('popup-overlay').addEventListener('click', (e) > { if (e.target document.getElementById('popup-overlay')) { closePopup(); } }); });

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