The purpose of Six Sigma is to improve business processes and increase profits by consistently and efficiently meeting customer expectations. Six Sigma is a data-driven approach to problem-solving that uses statistical analysis to identify the root causes of defects and variability in processes and to develop and implement solutions that prevent those problems from occurring in the future.
While many people may think of reducing defects as Six Sigma's primary purpose, the methodology's ultimate goal is to make customers happy by consistently meeting their expectations. This is because satisfied customers are more likely to continue doing business with a company and to recommend that company to others, which can lead to increased profits.
Additionally, Six Sigma helps companies improve their processes by reducing waste and increasing efficiency, leading to increased profits. By using Six Sigma to identify and eliminate inefficiencies and defects, companies can save time and resources and improve the quality and reliability of their products and services.
Overall, the purpose of Six Sigma is to help companies to improve their business processes and increase profits by consistently and efficiently meeting customer expectations. By using the tools and techniques of Six Sigma, companies can drive continuous improvement and achieve better results in their organizations.
Quality Management for Business Excellence
Lead Quality Management in the Organization to Transform the Organization