Tag Archives forQuality Tools

Five Whys and Two Hows to Understand a Problem

Five Why’s and Two How’s to Understand a ProblemThe first step to solve a problem is to define and understand the problem. This management tool (5W2H) helps in understanding the problem and creating an action plan. In an attempt to understand the problem, and to prepare an action steps, ask these questions:  Who?What?When?Where?Why?How?How Much?Application (When to […]

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