Interrelationship Digraph for the Root Cause of Poor Quality
Interrelationship digraphs show cause-and-effect relationships and help analyze the natural links between different aspects of a complex situation.High number of outgoing arrows > Root cause or driver High number of incoming arrows > Key effect or outcome
Continue readingFive Whys and Two Hows to Understand a Problem
5W2H stands for Who, What, When, Where, Why, How, How Much Some places you find reference to 5W1H. This includes Who, What, When, Where, Why and How.Application (When to use?):5W2H is an information-gathering technique. It helps in understanding the problem.Steps / Example:Who provides you this information?What do you do after getting the required information?Why you made […]
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