Researchers Kenneth Thomas and Ralph Kilmann developed a model for resolving conflicts. This model is known as the Thomas-Kilman model. Conflict occurs whenever people disagree. The disagreement could be over their perceptions, ideas, values, motivations, or desires. This model is based on two dimensions of conflict management: assertiveness and empathy. Based on these two dimensions, there are five… Continue reading Conflict Resolution (Thomas-Kilmann Model)
The Certified Manager of Quality/Organizational Excellence (ASQ CMQ/OE) is a professional who leads and champions process-improvement initiatives. The certification is not focused on any specific industry. The CMQ/OE could lead the improvement initiative in a small, medium, or large organization in any industry. The Body of Knowledge (BoK) for this certificate was updated in September 2019. I… Continue reading ASQ® CMQ/OE  How to Pass Your Certified Manager of Quality / Organizational Excellence Exam?
The American Society for Quality (ASQ) has updated the body of knowledge for its Certified Manager of Quality / Organizational Excellence (CMQ/OE) certification effective from September 2019. The most significant change in 2019 Body of Knowledge is the removal of constructed response part of the exam. Earlier the exam consisted of two parts: Part 1: Constructed response… Continue reading ASQ® CMQ/OE Body of Knowledge 2019 – What is New?