Happy customer that comes back for more is worth 10 prospects.
Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer’s cost and price that the purchaser must pay.
One gets a good rating for fighting a fire. The result is visible; can be quantified.
If you do it right the first time, you are invisible. You satisfied the requirements. That is your job.
Mess it up, and correct is later, you become a hero.
One of the main effects of evaluation of performance is nourishment of short-term thinking and short-time performance.
Adjustment of a process that is in statistical control, initiated on appearance of a fault item or a mistake, as it arose from an obvious immediate cause, will only create more trouble, not less.
Mere allocation of huge sums of money for quality will not bring quality.
Incidentally, 200 percent inspection, as usually carried out, is less reliable than 100 per cent inspection for the simple reason that each inspector depends on the other to do the job. Divided responsibility means that nobody is responsible.
Quality begins with the intent, which is fixed by management.
Every body doing his best is not the answer. It is first necessary that people know what to do.
Learning is not compulsory… neither is survival.