“Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, re-read Rule 1.” ~ Stew Leonard
"It takes 20 years to build a reputation and 5 minutes to ruin it." ~Warren Buffett
“Customer service should not be a department. It should be the entire company.” ~ Tony Hsieh
“In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.” ~ Doug Warner
“Being on par in terms of price and quality only gets you into the game. Service wins the game.” ~ Tony Alessandra
“If you're not serving the customer, your job is to be serving someone who is.” ~ Jan Carlzon
“The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.” ~ Jeff Bezos
“There is only one boss: The Customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” ~ Sam Walton
“Every company's greatest assets are its customers because without customers there is no company.” ~ Michael LeBoeuf
“Look after the customers and the business will take care of itself.” ~ Ray Kroc
“Don't try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work, and serve the customer!” ~ Gene Buckley
“If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the internet, they can each tell 6,000.” ~ Jeff Bezos
“Your most unhappy customers are your greatest source of learning.” ~ Bill Gates
“The customer experience is the next competitive battleground.” ~ Jerry Gregoire
“A brand is no longer what we tell the customer it is – it is what customers tell each other it is.” ~ Scott Cook
“Customers will never love a company until the employees love it first.” ~ Simon Sinek
"The key is to set realistic customer expectations, and then not to just meet them, but to exceed them preferably in unexpected and helpful ways." ~ Richard Branson
"We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." ~ Jeff Bezos
"Make the customer the hero of your story." ~ Ann Handley
"Customers don't expect you to be perfect. They DO expect you to fix things when they go wrong." ~ Donald Porter
"Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them." ~ Kevin Stirtz
"The goal as a company is to have customer service that is not just the best, but legendary." ~ Sam Walton
"People expect good service but few are willing to give it." ~ Robert Gately
"If you are not taking care of your customer, your competitor will.” ~ Bob Hooey
“If we consistently exceed the expectations of employees, they will consistently exceed the expectations of our customers.” – Shep Hyken
“If you are not taking care of your customers, your competitor will.” – Bob Hooey
“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.” ~ Mahatma Gandhi
