Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer’s cost and price that the purchaser must pay.
— Edwards Deming
Quality means building the customer’s point of view into every aspect of a product from design to final recycling.
Mere allocation of huge sums of money for quality will not bring quality.
Incidentally, 200 percent inspection, as usually carried out, is less reliable than 100 per cent inspection for the simple reason that each inspector depends on the other to do the job. Divided responsibility means that nobody is responsible.
Quality begins with the intent, which is fixed by management.
It is a funny thing about life; if you refuse to accept anything but the best, you will often get it.
Quality improvement is the responsibility of everyone at all levels in the company rather than those of quality departments only.
You can not inspect quality into a product.
100% inspection is business suicide!
A quality company has a culture which develops people, enables managers to guide effectively, and the staff feels that their efforts are worthwhile.