Healthcare quality professionals play a critical role in ensuring that patients receive safe, effective, timely, efficient, and patient-centred care. They work closely with physicians and nurses to ensure that all aspects of patient care are delivered consistently across settings and providers. Their efforts improve outcomes and reduce costs while maintaining high standards of safety and effectiveness.
What Is Healthcare Quality?
Quality is defined as the degree to which a product or service meets established standards. Healthcare quality encompasses clinical outcomes, organizational performance, safety, access, efficiency, effectiveness, timeliness, and equity.
Quality health care means providing each patient safe, effective, timely, and appropriate care. Health care organizations strive to achieve continuous improvement in their processes and systems to provide better care.
Why Is Healthcare Quality Important?
Millions of people daily rely on hospitals and doctors for routine medical treatment. Unfortunately, some patients experience poor care due to problems with hospital design, equipment, staffing levels, training, communication, documentation, and management. These issues may lead to preventable errors, adverse events, and even death.
What Are the Roles of Healthcare Quality Professionals?
QA professionals are responsible for evaluating the performance of facilities and personnel to maintain compliance with national accreditation requirements and state licensing laws. They assess the organization's ability to deliver quality care, evaluate clinical practices and procedures, investigate complaints, and develop strategies to address identified deficiencies.
How Do You Become A Certified Healthcare Quality Professional?
The National Association for Healthcare Quality (NAHQ) is an international not-for-profit membership association dedicated to improving healthcare quality through education, research, and advocacy. The mission of the NAHQ is to promote excellence in healthcare quality by advancing its members' knowledge base, skills, and competencies.
The Certified Professional in Healthcare Quality (CPHQ) is offered by NAHQ. This is the only accredited certification in healthcare quality. This certification ensures and validates the knowledge of healthcare quality professionals.
What Do Certified Healthcare Quality Professionals Do?
Certified healthcare quality professionals perform various tasks, including assessing the quality of clinical programs and activities, developing and implementing quality initiatives, monitoring and reporting on quality indicators, conducting root cause analyses, and participating in peer review committees.
Healthcare quality improvement programs address the following issues:
- Improving the quality of patient care
- Reducing medical errors
- Ensuring that patients receive high-quality care
- Preventing infections
- Eliminating unnecessary procedures
- Minimizing adverse drug reactions
- Improving communication between providers
- Improving coordination among caregivers
- Increasing patient satisfaction
- Decreasing readmissions
- Promoting healthy behaviours
- Improving public health
- Reducing costs
- Maintaining accreditation
- Creating a culture of accountability
- Establishing a system of continuous quality improvement
Resources for Becoming a Certified Professional in Healthcare Quality
We offer various online courses at an affordable price. These courses can help you prepare for the Certified Professional in Healthcare Quality (CPHQ) exam. Here is the list of recommended courses:
- Seven Basic Quality Tools
- Root Cause Analysis and the 8D Problem Solving Boot Camp
- Enterprise Risk Management
- Quality Management for Business Excellence
- Lean Management - Process Improvement (Non-Manufacturing)
- Statistics for Data Analysis using Microsoft Excel
- Probability and Statistics - Practice Tests and Solutions
All these courses are currently available on a special discount.