Deliverables of Define Phase in DMAIC Approach

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The Define phase of the DMAIC (Define, Measure, Analyze, Improve and Control) approach is essential in any project. It lays the foundation for successful projects by defining the scope and objectives of the project. The outcome of this phase should be a clear set of deliverables that will allow the team to move forward confidently. This article will provide an overview of the deliverables expected during the Define phase.

1. Problem Statement:

The Problem Statement is one of the key deliverables of the Define phase. It should clearly define the problem that needs to be resolved or improved and describe the current situation. This document should include customer requirements, process performance metrics, competitor analysis, and other relevant information. The purpose of this document is to provide a clear understanding of the problem and its implications.

2. Project Charter:

The project charter is a document that outlines the project's scope, goals and objectives, team, and resources required for the project. It is an essential deliverable of the Define phase as it clearly explains the project's purpose, scope, and expected outcomes.

3. Process Map:

A process map is also a key deliverable of the Define phase. It outlines each step in the process, from start to finish, and any decision points or tasks that must be completed along the way. This allows the team to identify areas that need special attention quickly.

4. Stakeholder Analysis:

A stakeholder analysis is another crucial deliverable of the Define phase. This document identifies and evaluates the stakeholders involved in the project, including their interests, roles, and influence on the project. It also outlines strategies to engage each stakeholder throughout the project lifecycle effectively.

5. Baseline Measurement:

A baseline measurement is also critical in the Define phase. This document will provide a benchmark against which future results can be compared. It should include measures of current performance, customer satisfaction, and any other relevant metrics that will help inform decisions throughout the project.


In conclusion, the Define phase is a critical step in the DMAIC approach, and its deliverables provide a foundation for successful projects. The problem statement, project charter, process map, stakeholder analysis, and baseline measurement are all critical elements that should be included in this phase. By delivering these deliverables promptly, the team can confidently move forward and set themselves up for success.

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