Quality management is often mistakenly viewed as a final outcome or a fixed state that organizations achieve after implementing certain practices or systems. However, it is essential to understand that quality is not a one-time accomplishment but an ongoing journey that requires continuous improvement, adaptation, and innovation. This article explores the concept of quality as
Change is hard. It’s scary, uncertain, and it can often be uncomfortable. That’s why so many people resist it. They cling to the familiar, even if it’s no longer working for them. These people are afraid to change, and as a result, they miss out on opportunities and growth. But change is also necessary. It’s
“Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, re-read Rule 1.” ~ Stew Leonard “It takes 20 years to build a reputation and 5 minutes to ruin it.” ~Warren Buffett“Customer service should not be a department. It should be the entire company.” ~ Tony Hsieh “In the world of Internet Customer
Edwards Deming” Mere allocation of huge sums of money for quality will not bring quality.” Mere allocation of huge sums of money for quality will not bring quality. ~ Edwards DemingHappy customer that comes back for more is worth 10 prospects. ~ Edwards DemingFailure of management to plan for the future and to foresee problems has
Management Quotes by: Adam SmithAbraham MaslowAkio MoritaAlfred SloanAlvin TofflerAlfred ChandlerAnthony RobbinsArindam ChaudhuriAndrew CarnegieAndrew GroveAlfred SloanAlvin TofflerBill GatesC. K. PrahaladCharles HandyChris ArgyrisJack WelchPeter DruckerShiv KheraSumantra GhoshalStephen CoveyTom PetersUnknownVijay GovindarajanWarren BuffetWarren BennisWalter Disney Adam SmithThe real tragedy of the poor is the poverty of their aspirations.~ Adam Smith Adam Smith”The real tragedy of the poor is the
Harold F. Dodge “You can not inspect quality into a product.” You can not inspect quality into a product. ~ Harold F. DodgeFailure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer’s cost and price that
Recent Posts: