RADPAC Model of Negotiation

Negotiation involves two or more people talking together to reach an agreement. In this post on Negotiation Techniques, we will look at one of the most common negotiation models – the RADPAC Model. It’s often used in business because it provides a structured approach for achieving an agreed-upon outcome. The most important thing to remember about… Continue reading RADPAC Model of Negotiation

Garvin’s 8 Dimensions of Quality

In 1987 David Garvin suggested that there are eight dimensions to quality. These eight dimensions are performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality.  They are the things that make it stand out from its competitors and give it value. These are the things that differentiate your business from others in the marketplace.  Let’s understand each of… Continue reading Garvin’s 8 Dimensions of Quality

Stakeholders Analysis

Stakeholder analysis is a process used to identify key players who could affect the success of a project. This includes both internal and external parties. This blog post will look at stakeholder analysis and how it can be applied to projects.Who are the Stakeholders?The stakeholders in your project are those people or groups that are interested… Continue reading Stakeholders Analysis

Factors Affecting Customer Satisfaction

Customer satisfaction is an essential part of running a successful business. It’s also a critical factor in determining whether or not customers return to your store or service center. In fact, according to research conducted by The Customer Satisfaction Index, companies who score high on customer satisfaction tend to see higher profits. So, what exactly does… Continue reading Factors Affecting Customer Satisfaction

Roles and Responsibilities of a Quality Assurance (QA) Manager

Quality assurance managers play an integral role in ensuring that quality standards are met throughout the production process. They ensure that the product meets the customer’s expectations and complies with all relevant regulations. A quality assurance manager ensures that the company adheres to all applicable laws and regulations, including health and safety, environmental protection, and consumer… Continue reading Roles and Responsibilities of a Quality Assurance (QA) Manager

Team-building Techniques

Team building and participation of all team members is an essential part of running a successful business. It helps employees get along better, builds trust between team members, and creates a sense of unity. Here are some of the benefits of team-building activities. • Team building activities are fun and engaging. • They help people understand each… Continue reading Team-building Techniques

Team Empowerment

Team Empowerment: Building a Strong Team and Setting Them Up for SuccessThe team is the most crucial part of any organization. It’s what makes an organization successful or not. The success of your business depends on how well you can build a strong team that works together to achieve common goals. If you have a… Continue reading Team Empowerment

Barriers to quality improvement in healthcare

When we talk about quality in healthcare, we are talking about the degree to which health care services for individuals meet explicit or implied clinical guidelines or standards of care. Quality is related to the degree to which the process of delivering medical treatments and procedures meets accepted standards for how those treatments should be… Continue reading Barriers to quality improvement in healthcare

Creating a Culture of Quality

A culture of quality means making sure everyone at your organization knows what high standards mean. Everyone should understand why their job matters and why they must strive to meet those expectations every day. Here are some of the key actions to ensure you create a culture of quality within your team.

Kano Analysis

Table of Contents Section 1: What is Kano Analysis?Section 2: The five categoriesSection 3: Functional and Dysfunctional form questionsSection 4: Survey ResponsesSection 5: Feature CategorySection 6: Summary TableSection 7: Better/Worst coefficientsSection 8: Better/Worst Plot Section 1: What is Kano Analysis?Kano Analysis is a technique of understanding customer’s needs for a given product or service. It… Continue reading Kano Analysis