Causes of Poor Quality

Poor Quality The market is customer-centric. Competition is very high. Still, most of the companies face the problem of poor quality. In spite of various quality models, quality improvement processes and methodologies the issue of poor quality is there. Why is it so? What are the causes of poor quality? Causes of poor quality may […]

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Understanding Quality – Definitions and Dimensions

The challenge in defining quality is that it is a subjective concept, like beauty. Everyone has a different definition based on their personal experiences. Definitions The totality of characteristics of an entity that bear on its ability to satisfy stated and implied need. Quality is the ongoing process of building and sustaining relationships by assessing, […]

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Why Should Organizations Implement ISO 9001 Standard?

Benefits to CompanyMakes it easier to satisfy customer needs.Better management control and reporting.Requiring organizations to continuous improvement.Fewer problems with failures in service or product quality.Better management control and reporting.Greater employee awareness about quality.A marketing tool for sales promotion.Increased credibility.Benefits to EmployeesEmployees know what to do and how to do it.Enhanced communication among employees.Clarity in the […]

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4 Types of Teams

As a Six Sigma Black Belt, you will have to deal with teams. You will have a project team doing the project with you and you being the leader of that improvement project team. To perform that function of a team leader, you need to understand how teams work? What makes teams successful? How to […]

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4 Types of Team Roles

In a team, different individuals have different roles to play. Here are four roles for a team: Leader, Facilitator, Coach or a Member. All these are the components of a team, but remember that these need not be exclusive. A leader can act as a facilitator and a coach as well at different times. It’s […]

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Types of Customers and Customer Segmentation

Customer Types Broadly speaking, there are two types of customers:  internal customer and external customer. The concept of the internal customer was popularized by quality Guru Joseph Juran. In an organization, the next process is the customer. For example, if the first step is manufacturing parts and the second step is assembling these parts, then […]

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Benchmarking – Definition, Types and Steps

Introduction When you are doing a Six Sigma project, you are trying to take the performance of the process to the highest level. When you want to reduce the defect level, you want to reduce that to that level which the best in class companies have. If you are improving the delivery time, you want […]

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Continual Improvement Methodologies

Here is the list of commonly used methodologies or approaches for continual improvement. PDCA or PDSA cycle was developed by quality guru Walter Shewhart and was later, made famous by Dr. Deming and Dr. Juran. PDCA stands for Plan, Do, Check and Act. And PDSA stands for Plan, Do, Study and Act. You plan first, […]

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5 Key Philosophies Behind Lean

Lean is based on the following five principles. Create value. Specify what creates value from the customer’s perspective.  You need to understand what is important to the customer. Value stream. Identify all the value processes along the process chain. This is where Lean looks at reducing the non-value added processes from the work. Value-added activities […]

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The Philosophy Behind Six Sigma

[vc_row][vc_column][vc_column_text] The Philosophy Behind Six Sigma: Six Sigma emphasizes the following four points: Know what is important to the customer. Whatever improvement project you are doing make sure that it is important to your external customer. Any improvement project should be aligned with the customer needs, expectation, or satisfaction. (critical to quality) Reduce defects. Six […]

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History of Lean

The concept of lean manufacturing goes back to the year 1900 when Frederick Taylor set up the system of motion study, and standardization of work processes. That was the time you could say that the foundation of modern lean was put in place. Later on in the 1920s – 1930s Henry Ford used the concept […]

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History of Six Sigma

The concept of Six Sigma was developed in 1987 by Motorola. Six Sigma is basically a packaging of a lot of quality tools. These quality tools were developed much before 1987. One of the tools which form the basis of Six Sigma is the Control Chart. Control Charts were developed way back in 1924 by […]

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