What is a Defect? A flaw or weakness in a system that causes the system to fail Non-conformance to a standard A disorder in the system or process which can cause a failure or discrepancy in the delivery of product or services. Expectations are not meet. A defect can be seen as an opportunity for […]
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Many people have asked me about the difference between Quality Assurance and Quality Control. Here is the summary: ISO 9000 DefinitionsQuality Control:A part of quality management focused on fulfilling quality requirements.Quality Assurance:A part of quality management focused on providing confidence that quality requirements will be fulfilled.Other DefinitionsQuality Control is defined as The operational techniques and […]
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Poor Quality The market is customer-centric. Competition is very high. Still, most of the companies face the problem of poor quality. In spite of various quality models, quality improvement processes and methodologies the issue of poor quality is there. Why is it so? What are the causes of poor quality? Causes of poor quality may […]
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The challenge in defining quality is that it is a subjective concept, like beauty. Everyone has a different definition based on their personal experiences. Definitions The totality of characteristics of an entity that bear on its ability to satisfy stated and implied need. Quality is the ongoing process of building and sustaining relationships by assessing, […]
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Benefits to CompanyMakes it easier to satisfy customer needs.Better management control and reporting.Requiring organizations to continuous improvement.Fewer problems with failures in service or product quality.Better management control and reporting.Greater employee awareness about quality.A marketing tool for sales promotion.Increased credibility.Benefits to EmployeesEmployees know what to do and how to do it.Enhanced communication among employees.Clarity in the […]
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As a Six Sigma Black Belt, you will have to deal with teams. You will have a project team doing the project with you and you being the leader of that improvement project team. To perform that function of a team leader, you need to understand how teams work? What makes teams successful? How to […]
Continue readingIn a team, different individuals have different roles to play. Here are four roles for a team: Leader, Facilitator, Coach or a Member. All these are the components of a team, but remember that these need not be exclusive. A leader can act as a facilitator and a coach as well at different times. It’s […]
Continue readingCustomer Types Broadly speaking, there are two types of customers: internal customer and external customer. The concept of the internal customer was popularized by quality Guru Joseph Juran. In an organization, the next process is the customer. For example, if the first step is manufacturing parts and the second step is assembling these parts, then […]
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Introduction When you are doing a Six Sigma project, you are trying to take the performance of the process to the highest level. When you want to reduce the defect level, you want to reduce that to that level which the best in class companies have. If you are improving the delivery time, you want […]
Continue readingHere is the list of commonly used methodologies or approaches for continual improvement. PDCA or PDSA cycle was developed by quality guru Walter Shewhart and was later, made famous by Dr. Deming and Dr. Juran. PDCA stands for Plan, Do, Check and Act. And PDSA stands for Plan, Do, Study and Act. You plan first, […]
Continue readingThe Philosophy Behind Lean: Lean is based on following five principles. Create value. Specify what creates value from customer’s perspective. You need to understand what is important to the customer. Value stream. Identify all the value processes along the process chain. This is where Lean looks at reducing the non-value added processes from the work. […]
Continue reading[vc_row][vc_column][vc_column_text] The Philosophy Behind Six Sigma: Six Sigma emphasizes the following four points: Know what is important to the customer. Whatever improvement project you are doing make sure that it is important to your external customer. Any improvement project should be aligned with the customer needs, expectation, or satisfaction. (critical to quality) Reduce defects. Six […]
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