Six Sigma = 3.4 DPMO … Why?
I have often been asked, why do we have 3.4 Defects Per Million Opportunities (DPMO) for a Six Sigma process? Before I talk about Six Sigma, let’s talk about the process control with plus-minus three sigmas. Historically processes were controlled in , and this was the basis of control charts. When you have a process, which is […]
Continue readingFive Whys and Two Hows to Understand a Problem
Five Why’s and Two How’s to Understand a ProblemThe first step to solve a problem is to define and understand the problem. This management tool (5W2H) helps in understanding the problem and creating an action plan. In an attempt to understand the problem, and to prepare an action steps, ask these questions: Who?What?When?Where?Why?How?How Much?Application (When to […]
Continue readingDMAIC
DMAIC is a structured Six Sigma approach to process improvement. The DMAIC approach can be applied in any situation where a process has defined measurable results whether it’s manufacturing a specific products such as phones, table, chair etc. or services such as healthcare, designing, or hospitality etc. DMAIC process consists of 5 stages to improve […]
Continue readingHow to Claim Your PMI-PDUs for Udemy Courses?
PMI has two broad categories for claiming PDUs: Education Giving back In education categories also, there are five sub-categories for claiming PDUs. These are: Course or Training Organization Meetings Online or Digital Media Read Informal Learning If you have completed a Udemy course or any other online course, you can claim your PDUs under “Education […]
Continue readingFactors and Considerations in Selecting a Six Sigma Project
Selecting a project to apply Six Sigma methodology to is an important first step. There is no argument that Six Sigma is beneficial, yet the process also has a significant cost element. The project must be selected on factors that will justify the resource and time commitment (effort) vs the potential gain (result). ConsiderationsResultDoes it […]
Continue readingCustomer Dissatisfaction – Reasons and Ways to Deal with it.
Reasons for customer dissatisfaction Not knowing the expectations Customer remains dissatisfied unless the company knows what the customer expects out of their product. Not meeting the expectations A customer may become dissatisfied because the product or service does not live up to expectations, in spite of the use of Six Sigma. Over expectations and the […]
Continue readingSeven/ Eight Types of Wastes TIMWOOD
What is Waste?Waste is anything that does not add value to the existing process. We should avoid waste not only to reduce cost but also it increases the long-term performance of a process. Seven Types of Wastes (TIM WOOD)I suggest that you keep in mind TIM WOOD (the acronym for the seven types of wastes) […]
Continue readingPoka Yoke, Fool Proofing or the Mistake Proofing
What is Poka-yoke? Shigeo Shingo advocated the concept of zero quality control by arguing that inspection processes or the use of statistical control should be completely eliminated. He believes that quality should be controlled at the source of the problem and not after the problem has manifested itself. He recommends that inspection should be incorporated […]
Continue readingKaizen
What is Kaizen? Move a mountain beginning with small stones. Definitions It is derived from the Japanese words kai which means change or to correct and zen which means good), Kaizen is a Japanese word means change for the better. Kaizen is a participative and democratic approach that involves every employee – from upper management […]
Continue reading5S for Workplace Improvement
5S is a workplace improvement tool. It was invented in Japan. It stands for five (5) Japanese words that start with the letter ‘S’: Seiri, Seiton, Seiso, Seiketsu, and Shitsuke. 5 S 5 C English Equivalent Explanation Seiri Clear out Sort (Tidiness) Throw away all unrelated materials in the workplace Seiton Configure Set in Order […]
Continue readingKano Model by Noriaki Kano
The Kano model was developed by Noriaki Kano. It classifies the attributes of a product into three groups. 1. Basic or Threshold Attributes. Customers assume that these attributes will be present. If they are not present or are of low quality, customers will be dissatisfied. If they are present, customers’ satisfaction will not increase. Example: […]
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