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Joseph Juran

Joseph Juran

 Born: Dec 24, 1904
Died: Feb 28, 2008

Is Best Known For:

Quality Control Handbook
Juran published the first edition of Quality Control Handbook in 1951.
Juran’s Trilogy
Juran’s trilogy consists of Quality Planning, Quality Control and Quality Improvement.
Cost of Quality
Juran defined the Cost of Quality as tangible and intangible costs.

Quiz:

The term “Quality Trilogy” is associated with which of these quality gurus?

About

Joseph Juran was a management consultant specializing in managing for quality. He has authored hundreds of papers and 12 books, including Juran’s Quality control handbook , Quality Planning and Analysis, and Juran on Leadership for Quality.

Timeline

Juran’s Trilogy

Juran’s Trilogy is an approach to cross functional management that is composed of three managerial processes: planning, control, and improvement.

Cost of Quality

The cost of quality, or not getting it right first time, Juran maintained should be recorded and analyzed and classified into failure costs, appraisal costs and prevention costs.

Ten Steps of Quality Improvement

Juran proposes 10 steps to quality improvement:

 

  1. Build awareness of the need and opportunity to improve
  2. Set goals for that improvement
  3. Create plans to reach the goals
  4. Provide training
  5. Conduct projects to solve problems
  6. Report on progress
  7. Give recognition for success
  8. Communicate results
  9. Keep score
  10. Maintain momentum

 

 

 

 

 

 

 

 

 

February 2, 2018

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