ISO 9001:2015 – 10 Top Level Clauses
When/why should an organization adopt this standard?
2. Normative references
Use ISO 9000 for terms and definitions
3. Terms and definitions
Definitions of various terms referred in the standard.
4. Context of the organization
Determine the purpose and the direction of the organization.
Commitment of the top management, quality policy, roles and responsibilities.
Planning to address risks and opportunities and achieving quality objectives.
People, infrastructure, knowledge , communication, documented information
Finding out customer requirements, designing, delivering, post delivery support.
9. Performance evaluation
Customer satisfaction, analysis, internal audits and management review.
Nonconformity, corrective actions and continual improvement.