ISO 9001:2015 – 10 Top Level Clauses

1. Scope

When/why should an organization adopt this standard?
2. Normative references

Use ISO 9000 for terms and definitions
3. Terms and definitions

Definitions of various terms referred in the standard.
4. Context of the organization

Determine the purpose and the direction of the organization.
5. Leadership

Commitment of the top management, quality policy, roles and responsibilities.
6. Planning

Planning to address risks and opportunities and achieving quality objectives.

7. Support

People, infrastructure, knowledge , communication, documented information
8. Operation

Finding out customer requirements, designing, delivering, post delivery support.
9. Performance evaluation

Customer satisfaction, analysis, internal audits and management review.
10. Improvement

Nonconformity, corrective actions and continual improvement.